Rushikant Mirajkar

Experience

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  Chromline Equipments India Private Limited

  Jul 2006 - Jul 2007

  Service Engineer

  * Worked On HITACHI HPLC with UV-VIS, PDA, RI, FLD and Conductivity Detectors, to carry PM Activity and Handling Breakdowns for the same * Worked On VARIAN (AGILENT TECHNOLOGIES) - Tablet Dissolution Testers Models - VK 8000/VK 8010 Auto Sampler, VK 750D Heater/Circulator, VK 7000/VK 7010, VK 810 Peristaltic Pumps, Rotating Bottle Apparatus and BIO-DIS Spectrophotometer CARRY UV-VIS 50/60/100 (Total Solution Dissolution), VK 200 Tablet Hardness Tester and VK 806 Syringe Pump and to carry Preventative Maintenance and Handling Breakdowns for the same and to carry Site Preparation, Installation Qualification (IQ), Operational Qualification and Performance Validation (OQPV) and Calibration using Prednisone Standard* Worked On SPECORD S600B - Simultaneous Spectrophotometer to carry Preventive Maintenance and Fault Finding for Various models* Worked On KRUSS - Digital Refractometer DR 600 and KNAUER HPLC to carry installation, Calibration and to take care of breakdowns. * Worked On SARSTEDT – HPTLC with Video and Digital Documentation Models - Sample Applicator AS30 and Densitometer CD 60 to carry Preventative Maintenance and Handling Breakdowns for the same and to carry Site Preparation, Installation Qualification (IQ), Operational Qualification and Performance Validation (OQPV) and Calibration using Standard Disk Filter.Left this JOB to enroll myself in higher studies. Show less

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  Chromline Equipments India Private Limited

  Jul 2010 - Aug 2011

  Customer Service Engineer

  Joined back to previous company after completing higher studies

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  Agilent Technologies

  Sept 2011 - Apr 2013

  Customer Support Engineer

  * Trained on Agilent's HPLC system with Chemstation Software* Worked On Agilent's 1100/1200/1260/1290 – HPLCs/UPLC/RRLC.* Worked On Agilent's 6890/7890 GC with G1888 and CTC Combi PAL Headspace.* Hands-on Experience in Chromatographic Data Analysis Software Such as OpenLab, Chemstation, Chemstore, and EzChrom Elite.* Worked as Account Manager for Agilent’s Key Customer – CIPLA Limited (Responsible for PM Schedules, on-time Part Delivery, and Handling Breakdowns as well as escalations on Priority) for more than 200 LCs and GCs.* Responsible for giving the Demonstration of the complete Chemstation Data Analysis software and to carry Site Preparation, Installation Qualification (IQ), Operational Qualification and Performance Validation (OQPV) using Caffeine Standard with the generation of Qualified Documents of HPLC Systems using Chromatographic Software - OpenLab with US FDA 21 CFR Part 11 Compliance. Show less

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  Insta Technologies

  May 2013 - Jun 2015

  Senior Service Executive - Technical Support

  * Regular meetings with customers on Information and Feedback for the received services.* Responsible for achieving Customer Satisfaction and Handling Escalations.* Responsible to take care of Growth of business – Commitment Building.* Responsible to carry Site Preparation, Installation Qualification (IQ), Operational Qualification and Performance Validation (OQPV), and Calibration using Caffeine Standard with the generation of Qualified Documents of HPLC Systems using Chemstation Software.* Responsible to carry Preventative Maintenance and Breakdowns for Agilent HPLC and GC Systems which are in-contract.* Responsible for giving Demonstration of the complete Chemstation Data Analysis software.* Worked On Important Analytical Detectors such as UV, PDA, MWD, RI, and FLD. Show less

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  Waters Corporation

  Jul 2015 - Jul 2019

  * Trained On Waters HPLC/UPLC systems along with Empower Software and Waters Pumps (515/1515/1525) and Specialization in Alliance, Waters injectors (Alliance Phase-I/II injectors, Manual Rheodyne injectors, Autosampler 717+ and Autosampler 2707), Waters Detectors (UV 2487/2489 and PDA 2996/2998, UPLC TUV, UPLC PDA).* Trained On Qualification and calibration services with Waters standard qualification protocol such as SQT and Workbook for HPLC/UPLC using Empower Software.* Trained On qualification of Agilent HPLC and GC with Liquid injector and Headspace injector connected on Empower client software.* Responsible for IQ/OQ of Empower software for Workstation as well as Clients.* Conducting Onsite group training at customer’s place for different topics related to Waters Product line. * Responsible to achieve customer satisfaction parameters such as NPS / Customer facing time (CFT), Repair time (RT), Time to service (TTS), Customer training time (CTT).* Revenue target set by management, to provide telephonic as well as remote support to Customers and work colleagues, to meet with customer’s account department for outstanding payment collection and purchase department for the timely contract renewals for AMC and TAP (Comprehensive).* Responsible for Handling Part of West Mumbai customers and outstation region Boisar (MIDC Tarapur).* Received Impact Award from Waters for Breaking through TAP order for revenue generation worth of $50K from competitors account (Agilent) by getting a reference from the customer for providing excellent outstanding support & training at FDC Limited, Mumbai. Show less

  • Senior Field Service Engineer

    Apr 2019 - Jul 2019

  • Service Engineer

    Jul 2015 - Mar 2019
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  Gulf Scientific Corporation

  Sept 2019 - Jun 2020

  Service Engineer

  Waters Product line support and services as mentioned in the previous company WATERS.I had to leave this job, since my position was eliminated due to financial problems occurred in GSC cause of COVID-19 pandemic.

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  Himatrix

  Jun 2020 - Feb 2022

  Service Engineer

  * Responsible to provide Sales as well as service support to grow the business especially in the newly launched department “ANALYTICAL Division”.* To Generate new leads with the aim of creating more sales and achieving revenue targets.* Scheduling appointments, preparing, and delivering a presentation to the client, having researched their business and requirements.* Responsible to attract potential customers by answering product and service questions, and suggesting information about other products and services available.* Maintaining customer relationships and ensuring customer loyalty through excellent customer service as well as meeting all client needs appropriate to their business (Business Development).* Installations completed: Capital instruments such as SCIEX LCMSMS (Model 4500, 5500+, and 6500+ Triple Quad) along with Analyst and SCIEX OS Software. Also, KNAUER UPLC along with DAD, RI, and FLD Detector connected using Agilent's OpenLab EzChrom Software.* Installed and Demonstrated other general laboratory instruments along with the Membrapure Water Purification system and KNAUER Osmometer. Show less

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  Gulf Bio Analytical Group

  Mar 2022 - now

  Senior Services Engineer

  * To perform the activities with maximum Efficiency to meet predefined targets.* Maximize the Number of jobs attended per Day and utilize the maximum working hours while maintaining Customer Loyalty.* Ensure that Maximum leads are generated through the Cross-Selling program and timely communication of Promo offers.* To engage with the customers and have good communication & customer handling skills to meet customer satisfaction scores.* To develop competencies for new instrument portfolios by self-learning and initiative or training.* Taking ownership and showing flexibility to the organizational needs Show less