William Salazar Frutos

Experience

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  INS (OFICINA DE SEGUROS)

  Jan 1999 - Jun 2005

  Insurance Office Assistant

  INSURANCE AGENT ASSISTANT • INS (OFICINA DE SEGUROS) • 1999 TO 2005Worked bringing new customers to the company, applied cross-selling and Upselling models, I coordinated sales appointments to have face to face meetings, analyzed customer needs and presented the best solutions and products that fitted their needs and budget. Also I helped with collections, especially with key or top accounts. Focused on customer satisfaction.

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  Supra Telecom

  Jun 2005 - Jan 2007

  Sales Executive

  SALES EXECUTIVE • SUPRA TELECOM (STREAM) • 2005 TO 2007Worked with outbound and inbound sales calls (Florida and New York), applied cross-selling and upselling marketing campaigns, analyzed customer needs and determined the products that fitted their needs and budget. Also I helped with collections and customer service duties when queue was very high. Focused on customer satisfaction.

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  SYKES Costa Rica

  Jan 2007 - Jun 2012

  Tele Partner Account Manager

  TELE PARTNER ACCOUNT MANAGER • SYKES • JANUARY 2007 TO JUNE 2012Managed Microsoft Partners portfolio for Latam New Markets with Tele-Managed partners. The main duties were to help partners to follow up and close key deals and business proposals, coordinate Weekly ROB meetings with partners (Pipeline and Forecast reviews) also, incubate and develop partners interested in growing within Microsoft Partner Network. Helped partners with readiness to achieve Microsoft competencies and specializations. Show less

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  N3

  Sept 2012 - Jan 2017

  Sales Manager

  SENIOR CAMPAING MANAGER• N3 RESULTS • APRIL 2016 TO JAN 2017Manage and execute sales projects for Microsoft Latam, analyze customers’ needs and KPIs for each campaign before start, provide control reports and recommendations to achieve monthly targets.SMB SALES MANAGER • N3 RESULTS • JANUARY 2015 TO MARCH 16Managed SMB end customer project for Microsoft Latam. Created and analyzed sales reports to apply Business Intelligence and identify propensity models based on historic records, recurrent revenue, white space, and next logical purchase to create demand generation campaigns. Worked hand to hand with marketing team to create campaigns, upload them to CRM and distribute or balance workloads by agent.CHANNEL SALES MANAGER • N3 RESULTS • SEPTEMBER 2012 TO DECEMBER 2014Managed Microsoft Partner Network project for Latam New Markets (Central America and Caribbean) with Telemanaged partners. Created sales pipeline and forecast reports, created business plans and action plans with Microsoft partners and Tele Partners Account Managers to increase closing rates and monthly targets achievement. Lead sales team to view and develop partner portfolio by sales performance, geo, business core and verticals, areas of expertise (certifications) and membership status. Show less

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  N3

  Apr 2017 - Nov 2021

  Managing US SMB pipeline reports, Quality Assurance indicators, sales reports and Forecast reports Create or collaborate with business proposals in large or key deals across Latam, create executive level or reusable content to increase deal quality and velocity.Helped during Q4 closing period with Hot issues in key deals, working together with domains and account team to accelerate or solve issues that were preventing to move forward the deals.

  • Pipeline Manager

    Jul 2018 - Nov 2021

  • Proposal Manager Latam

    Apr 2017 - Jun 2018
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  Accenture

  Sept 2021 - now

  Sales Manager

  Managing Partner Connection Managers Team for US SMB space, working across all US SMB sales motions