Diksha Kumar

Experience

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  Walmart

  Aug 2013 - Oct 2015

  Sales force Administrator

  Worked with client and project team to help with requirements gathering, technical design and implementation of the required solution using Salesforce based on the customer's requirements and environment Gathered & Prioritized Requirements by building a Prioritized Requirements Matrix Added new custom objects, assigned fields, designed page layouts, custom tabs, components, and custom reports.Created new user accounts Manage access levels for various accounts Import/exported data. Create business logic to assist workflow Construct objects, page layouts, and fields Salesforce.com support for L1, L2 Incidents. Show less

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  Wells Fargo

  Nov 2015 - Sept 2017

  Salesforce Business Analyst

  Performed on Customer Portal Set Up.Involved in Case Management Services.Generated Reports and Dashboards.Worked on data migration from databases to SFDC using Data Loader. Build the organization's role hierarchy by adding the roles as per the organization’s structure and creating custom profiles to satisfy the organization's hierarchy.Client Interaction/Customer Interaction on daily basis for requirement gathering to get work done on a given SLA.Implemented Service Cloud services: Service Console, Customer Portal & Communities, Case Feed, Knowledge Base, and Entitlements.Implemented record-Level and field-Level security and configured their sharing settings.Involved in gathering customer requirements from business user teams spread over the Sales, Marketing, and Customer service.Involved in creating a gap analysis document, clearly identifying the data, business process, and workflows of the organization with respect to salesforce.com implementation.Developed and customized salesforce.com application based on user needs. Developed field & page layout customization for the standard objects like accounts, contact, and Leads. Show less

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  TD

  Sept 2017 - Jan 2019

  Salesforce Business Analyst

  Involved in deployments to different sandboxes using change sets. Created workflow rules and defined related tasks, time-triggered tasks, Email alerts and field updates to implement business logic. Configured Salesforce including but not limited to Validation rules, Workflows, Custom labels, Custom Settings, Profiles, and Permissions worked on Salesforce.com Setup & Configurations, Data migration and conducting end-user training. Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Leads, opportunities, Campaigns and Reports. Designed and implemented dashboards and tailored reports for sales departments.Worked on AppExchange Applications like Conga Composer, SpringCM and DocuSign Show less

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  AAA

  Feb 2019 - Dec 2022

  Salesforce Business Analyst

  Used Sandbox migrated the code and deployed inbound and outbound change set instances after testing.Worked on lightning flow, process builder, platform events, and quick action to automate the process.Designed and deployed Custom Objects, Custom tab, Validation Rules, Workflow Rules, Auto-Response Rules, and Page layouts. Administer both standard and custom objects in Sales Cloud and Service Cloud.Created and managed Users, Profiles, Roles, and Permission Sets in Salesforce.Gather and analyze business requirements for system changes and enhancementsManaged Salesforce objects and processes for the organization.Worked on lightning flow, process builder, platform events.Daily administration and support of Salesforce, including configuration updates to security, sharing rules, profiles, roles custom & standard objects, fields, record types, page layouts, Workflow Rules, Process Builder, reports/dashboards, and validation rules.Provide day-to-day end-user support and educate users with best practices to enhance and increase their knowledge of Salesforce.Proactively interact with the client to understand Salesforce requirements & delivering in a timely manner.Created Picklist, Lookup Relationships, and Record Types. Show less

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  First Citizens Bank

  Jan 2023 - Jul 2023

  Salesforce Business Analyst

  Worked with business and project stakeholders to evaluate business needs and elicit project requirements.Monitor and resolve issue/bug tickets related to Salesforce. Resolved Salesforce related queries on call & as well on chat as per the customer’s availability.Worked on requirement gathering & delivering the best solution to client using best salesforce practice.Created Email Templates and Inbound Emails using Visual Force for customers and clients. Developed Reports, Dashboards, and processes to continuously monitor data quality and integrity.Review and remove unused Fields, Objects, Reports, and Dashboards.Worked on SFDC Sales Cloud and Service Cloud to enhance and track CRM capabilities. Worked on SFDC Configuration Setups for Profiles Data Management, Collaboration, Access Management.Working on change management with end-users related to new capabilities being developed or on-going changes to the Salesforce platform. Show less

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  Deloitte

  Aug 2023 - Apr 2024

  Salesforce Business Analyst

  Created and maintained detailed project documentation, including process flows, use cases, and user stories.Gathering the Business Requirements and Analysis of the Business Requirements. Interaction with direct clients and customers for the requirements gatherings.Assisted in the development and execution of test plans for Salesforce updates and enhancements.Designed and developed Use Cases, Activity Diagrams using MS Visio.Utilize critical thinking to identify risks, gaps, and upstream/downstream impacts, and communicate issues to management and stakeholders.Lead weekly sprint review meetings to review enhancements and prioritize sprint backlog.Analyzed Data to create meaningful reports and dashboards for various stakeholders, contributing to data-driven decision making. Facilitating communication between business stakeholders and technical teams.Deployed, configured, and supported the prototype application for its demo/UAT for various line of business from various cities, prepared deck for UAT and gathered feedback, and followed up with further updates on the prototype and related documents.Collaborated with development teams to configure and customize Salesforce to meet specific business needs. Show less

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  Harvard Business School

  Jun 2024 - now

  Business Analyst & QA

  Identified functional and non-functional features during testing and logged cases in Salesforce to recommend future enhancements.Monitored bug resolution processes closely to ensure timely fixes and collaborated with developers by providing insights and current functionality to address and resolve issues effectively. •Identified and resolve critical issues before release and meet the tight deadlines. Improved defect detection rate by 25% through well-structured and comprehensive test case.• Collaborated with business to get approvals for requirements and provided developers with prompt answers to prevent delays in development due to lack of responses. Created and documented Salesforce application requirements by working with end users and key stakeholders.Directly involved in discussions with developers and other technical team to ensure requirements are implemented effectively.Worked with the business group for requirement gathering as a Salesforce Business Analyst throughout the planning and implementation. Show less