Martin Cornelli

Experience

• 

  Sabre Corporation

  May 2012 - Feb 2019

  Under general supervision, member of a specialized team providing support to various Sabre helpdesks, Joint Ventures, Airlines and GDS systems regarding air booking and connectivity. Also provided second level support regarding air booking and connectivity issues. Responsible for responding to moderately complex customer inquiries regarding company products. Recommended solutions to internal and external customers. Analyzed scenarios using diagnostic tools to identify problem area(s) and recommended corrective action. Interfaced with various other departments including suppliers for resolution of customer inquiries. Followed-up and escalated unresolved problems to ensure resolution was accomplished. Tracked contacts to identify trends and provided feedback to internal departments and to customers. Back up for other Advanced Support desks.I had a basic Sabre Scribe training and have developed useful scripts for our team. Show less

  • Associate Software Engineering

    Apr 2018 - Feb 2019

  • Airline Services Specialist

    Mar 2015 - Mar 2018

  • Product Support Specialist

    May 2012 - Mar 2015
• 

  Techdinamics Integrations

  Feb 2019 - now

  - Coordinate internal and external resources to deliver projects within time, scope, and budget.- Resource planning and allocation.- Measure project performance.- Create documentation

  • Product Team Lead

    Jan 2025 - now

  • Project Manager

    Feb 2019 - now