Raquel Trevisan

Experience

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  Edelman

  Oct 2014 - Jun 2016

  Senior Client Manager, New Bussines & Planning

  o Generated new business opportunities by conducting prospecting and lead generation activities, building and maintaining a pipeline of potential clients.o Developed and presented proposals to potential clients, negotiated the terms of the contract and Statement of Work. o Built strong and lasting relationships with clients through proactive communication, providing exceptional customer service, and fostering trust and loyalty.o Coordinated Creative, Events, Public Affairs, Media Relations, Employee Engagement, and Digital specialists to create integrated communication programs, managing multiple projects in a deadline-driven fast-changing environment, for clients such as Samsung, CA Technologies, Hyundai, J&J, Unilever, among others. Show less

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  Paris

  Sept 2016 - Aug 2017

  Sabbatical leave
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  Happn

  Jan 2018 - Jun 2018

  International Partnerships & Communications Projects Manager

  o Coordinated Happn media relations, events, and partnerships in Brazil, Argentina, Turkey, Sweden, Norway, Denmark, and Spain, working across different languages, time zones, and cultural landscapes, overseeing five or more external vendors.o Managed project communications efforts working in partnership with Marketing Acquisition, Product, CRM, Sales, Legal, and Content teams to optimize and maximize new user acquisition.

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  Adidas

  Oct 2018 - Dec 2019

  Publishing Manager

  o Led strategy and oversaw all press, social media, and influencer initiatives for product launches, events, and corporate subjects, overseeing several agencies (PR, video content production, media), influencers, and other third-party services, aligned with Global and Regional teams.o Monitored and reported campaign effectiveness through measurement platforms.o Conducted the company's ambassadors and spokespeople training on corporate messages.o Reorganized the Public Relations Department after a large reduction in staff and the shift of reporting from Global headquarters to Regional LATAM leadership, driving a 30% increase in visibility. Show less

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  Within3

  Aug 2020 - Jan 2023

  Client Deliverables Manager

  o Managed projects for a portfolio of Fortune 500 healthcare companies, providing strategic guidance and acting as their primary point of contact.o Successfully implemented multiple simultaneous software projects in different countries, time zones, and cultural backgrounds.o Conducted onboarding training sessions for clients, partners, and end-users on the company's software solutions.o Collaborated across multiple departments (sales, engineering, strategy) to address client needs, renew contracts, identify new business opportunities, and provide high-quality service.o Developed and shared regional best practices and SOPs with team members to foster a culture of continuous improvement.o Maintained a high level of Clients NPS score (9.5+) and tripled key accounts service in the Region. Show less

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  Virtual Science AI

  May 2023 - Jul 2024

  Customer Success Manager

  o As a key member of Virtual Science AI's delivery team, I lead end-to-end AI-generated projects, collaborating closely with clients to deliver innovative solutions tailored to their needs. o My role involves project design, clients onboarding and providing strategic guidance, while also facilitating seamless communication between sales, IT, insights, and marketing teams to enhance the client experience and drive product development. o I represent the voice of the customer within the organization, ensuring their needs and expectations are met with excellence. Show less