Leslie Williams

Experience

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  Manheim's Mississippi Auto Auction

  Feb 2001 - Nov 2006

  Hired and trained block clerks for sale day.Supported and troubleshooted network devices such as servers, switches, PCs, various software programs, printers, scanners, phones, portable terminals, and bricks. Assisted in upgrades to equipment, wireless access points and software. Performed daily and monthly saves of company data.Provided training and support for end users and customers on various programs and internet applications.Maintained company website, as well as, simulcast system and Dealer Exchange for online sales.Ordered and inventoried equipment and supplies. Maintained both cellular and land line phones. Show less

  • System Administrator

    Jan 2004 - Nov 2006

  • MAFS Coordinator

    May 2002 - Jan 2004

  • Clerk

    Feb 2001 - May 2002
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  Merchants FoodService

  Feb 2007 - Jul 2009

  System Operator/CS

  Entering data to process Account Payables and checks.Running various report for different departments, as well as transmitting files.Assisting the network administrator in troubleshooting laptops and various programs used by the sales force. Performing daily updates to the AS400.Monitoring inbound and outbound emails through Surf control.

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  Itron

  Jul 2009 - Nov 2016

  Managed Services

  Ensure that the production schedules (batch, online, and backup) complete successfully.Assist in administration of production systems and applications. Maintain system standards, reliability, and performance requirements for customer and Itron production operations. Provide internal and external customer support.Sustain in-depth knowledge of system and application software to act as backup for system administrators.Develop and analyze statistical reports to monitor the efficiency of the daily production schedule. Document procedures and configurations. Document, report, and track problems to appropriate system administrators or departments. Perform follow up to ensure quick resolution.Perform troubleshooting of backhaul and initiate internal or external trouble tickets as appropriate.Attend customer and vendor meetings as required. Show less

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  Hudson's Bay Company

  Mar 2017 - Jul 2020

  Focuses on all Network day to day responsibilities for the WAN, CORP and Distribution Center Network Engineering Team that includes the HelpDesk Ticketing System (SMART), the change management system (CORS/COMT/JIRA). Act as lead interface for all Vendor connections being requested into the HBC Network - Vendor B2 VPN connections. Track and report on all external project request in which Network resources are required (Resource Management) to include PCI Audit each year. Troubleshooting, diagnosing and resolving hardware, software, and other network and system problems. Conferring with network users about solving existing system problems. Maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations. Show less Understand how to access and interpret data in the Payment Authorization and Data Collect systems. Able to access and interpret data in Network and Server monitoring tools.Utilize technical knowledge and skills to resolve 60% or more inquiries without assistance.Recognize and react to system performance issues that impact on-line users, applications or batch processing.Actively monitor communication circuits and devices for outages, interruptions, errors and patterns of each.Actively monitor selected servers and other system devices associated with store and corporate systems, applications and databases.Communicate with Computer Operations, Helpdesk and affected users to make them aware of the issue and related consequences.Provide timely feedback to associates to allow a fair opportunity to address and recover form performance issues.Work with Problem Resolution Coordinators to identify training opportunities and documentation development. Show less

  • Network Engineer/Network System Coordinator

    Nov 2017 - Jul 2020

  • Command Center Analyst

    Mar 2017 - Nov 2017
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  Trustmark Bank

  Sept 2020 - Dec 2021

  Computer Operator
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  Amazon

  Dec 2021 - Apr 2023

  IT Support Specialist II

  Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities. Handling support requests and procedures across the network. Assisting in training new hires. Continuous learning of new technologies. Supporting customers from multiple buildings in the area, as well as remote customers. Moving up to 50 lbs as well as standing and walking for shifts lasting up to 12 hours. Traveling within your local or regional area to support our customers as needed.

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  Dobbs Peterbilt - Jackson

  Apr 2023 - now

  Technical Support Specialist

  Allocating, maintaining, and troubleshooting of IT equipment used in Dobbs facilities. Handling support requests and procedures across the network. Supporting customers from multiple buildings in the area, as well as remote customers. Troubleshooting, tracking and maintaining updated service software licenses for the various sites. Document/update resolution procedures. Resolve users issues using a variety of internal/external resources. Traveling within your local or regional area to upgrade equipment and support our customers at their sites as needed. Work on-call rotation for the IT team. Show less