Tamer Fagir,, MBA,CIB

Experience

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  Mayfair IT solutions & Web Portal Development Co

  Aug 2011 - Jan 2012

  IT Sales & Marketing Executive

  • One of establishing team of the IT marketing and sales department.• Prepare system Analysis and design .• Doing the market survey.• Prepare and introduce presentation for our IT Solutions ,web Portal features for customers • Presenting our IT Solutions, products, and the services after sales.• Follow up the interested customers till the project submission.• Prepare projects scheduling & dead line.

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  Al Baraka Banking Group (ABG)

  Jan 2012 - Dec 2012

  Reinsurance officer

  system Administrator for Reinsurance department. •Responsible for implementing the New Insurance & Reinsurance system and branches staff Training. • Analyze Risks and asses inward facultative reinsurance and recommend participation.• Audit the wording and terms of insurance policies and quotations.• Liaising with finance department for releasing payments to reinsurers.• Marketing and finalization of placements for outward facultative business (outside Sudan).• Allocation of policies in system, Preparation of slips• Assist underwriting and claims department in technical matters.• Claims reporting to Reinsurers and cash calls.• Reinsurance accounting including treaty and facultative accounts.• Prepare monthly and Quarterly profit reports . Show less

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  Bank of Khartoum(Dubai Islamic Bank subsidary)

  May 2013 - Sept 2015

  Retail Banking- Business Support

  First line support for Core banking systemTraining for new bank staffBusiness devolopmentPrepare reportsAnalayze retail operations dataProcess re -engineering

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  National Bank of Egypt Khartoum (NBEK)

  Sept 2015 - Nov 2019

  Senior Applications Administrator

  • System Administration and access privileges for All Banking Module(Branch, Treasury, IBS,Tradewind ,Mobile Banking and internet Banking)• Produced detailed training documentation which aided a new system installation that was distributed to all staff members. • Support end users in application usage and train them if needed.• Conducting regular impact analysis in order to assess the consequences of the project deliverables on other sections of the business. • Manage all Remedy Incident Tickets (Support Tickets) • Manage all changes Request and ensure 360° of impacts were detected before apply change. • Gathering and clarify all Business’s requirement to vendors technical team. • Follow up with vendors to deal with issues. • Follow up with vendor and stakeholder regarding all Systems issues. • Handle all Critical IT tasks. • Ethics Investment Solutions implementations (Treasury) (Acting as Project Manager). • Communicating and negotiating with users, specialists, other staff . • Work with OS and Network teams to ensure client service success. • Core Banking Upgrade; servers preparation, application deployment batches • Active directory and exchange administration Support. • Preparing UAT environments and assist in conducting related users testing. Show less

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  Aljazeera sudanese jordanian Bank

  Sept 2019 - Sept 2021

  Senior Application Analyst Engineer, Banking Systems and Applications Section

  • System Administration and Business support for All Core Banking Modules (Branch, Treasury, IBS, Trade wind, Mobile Banking and internet Banking).• Responding to requests and incidents reported by users, aiming to resolve issues in line with agreed service levels providing advice and guidance to application end users• Monitoring application logs and error messages, escalating issues where appropriate.• Executing small projects to make improvements and provide support for larger projects as required.• Coordinate the release of new software versions into Test and Production environments, following documented company standards.• Managing application configuration, user accounts and application support documentation.• Prepare reports for all bank department (branch,treasury,Finance )• Conducting regular impact analysis in order to assess the consequences of the project deliverables on other sections of the business. • Manage all changes Request and ensure 360° of impacts were detected before apply change. • Gathering and clarify all Business’s requirement. • Follow up with vendors to deal with issues. Show less

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  National Bank of Egypt Khartoum (NBEK)

  Oct 2021 - now

  IT Department Manager