Priscilla A.

Experience

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  AHAM!

  Dec 2020 - Aug 2021

  Hafrishop is an online retail company working directly with artisans in Africa to bring authentic handcrafted jewelry, home décor, and gifts to their customers. Their warehouse is located in Sugar Land, Texas. They work with a network of hundreds of artisan partners spanning several African nations.In this collaboration, I conceptualized, illustrated, and made Hafrishop's pioneering jewelry items, including (but not limited to) their: Red Tiger Eye bracelet, Ocean Jasper Bracelet, Bloodstone bracelet, Silver Lariat Necklace and Bone Bead line Show less

  • Freelance Jewelry Designer, Illustrator & Creator

    Feb 2018 - Aug 2021

  • Jewelry Designer, Illustrator, Creator for Hafrishop

    Dec 2020 - Feb 2021
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  Hackmakers DAO

  Feb 2022 - Mar 2022

  Team Moderator / Interaction Designer (Hackathon Participant)

  This was a Hackathon in collaboration with Formula 1 & Oracle to develop the next-level Replay experience using Augmented reality technology. It called for data scientists 3d specialists, UX designers, and iOS developers from around the world.In this role I;● Conceptualized user interaction flow for 3D AR replay experience working collaboratively with our team developer to create rapid functional concepts within 2 days.● Proactively Developed, Organized, & Moderated team roles and interactions for the 4-day challenge Show less

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  Tech Fleet Community DAO

  Jun 2022 - Jun 2023

  Product Strategist

  Select Projects: ● Earth Hero Community Feature ● Kadet Crypto Wallet ● Ideated and scoped the learning strategy for the Kadet Crypto Wallet Learning platform and prepared detailed presentations (incl. Business Case).● Developed Product Roadmap document (PRD) which was implemented throughout the project to form objectives, guide MVP, and was integrated into Tech Fleet infrastructure as a template.● Employed Research and Analytics Data to map out the Product Vision to emphasize the project scope and prioritize high-level features ensuring that core product goals were met.● Collaborated with the Research team to define usability test questions, facilitate user interviews, and retrieve and analyze user feedback to shape requirements, features prioritization, and future features Show less

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  LoveWorld Publishing Ministry

  Oct 2022 - Jan 2023

  Product Operations Manager

  The organization ROR/LWPM Department wanted to optimize the internal reporting process, operational efficiency, and results with the Contract Software Development team. By redesigning communication between the Development team and the organization, centering product requirements and decisions on the organization's needs and user feedback, I was able to drive a more effective development and use of the internal Reports Portal. In this role I• Facilitated communication between the Contract Software Engineering team, and the organization, to organize feature releases and ensure compliance with the schedule.• Identified product opportunities and prepared recommendations to track the use of the reports portal and the impact on end users.• Acted as the Product evangelist, building awareness and understanding of the reports portal.Accomplishments• Reduced user onboarding time and increased product utilization by 50% through the execution of virtual live, one-to-one Staff training programs for 30+ team members, and on-demand technical support.• Created a library of 9+ voice-over video resources to facilitate user onboarding and utilization of the Reports portal and to demonstrate user pain points to the Contract Software Engineering team.• Showcased initiative by successfully leading the effort to update and automate the company's website, resolving a long-standing issue caused by a lack of readily available expertise.• Implemented automation processes for up to 6 months, to give 20% off vouchers to customers celebrating their birthdays resulting in increased customer loyalty.• Created 4 written internal technical guides for the teams' user best practices on updating the website, ensuring the issue does not arise again.Through this position, I gained several business experiences, such as providing over-the-phone customer service, web development, process automation, using Sage CRM, and providing technical support to staff. Show less

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  Donorbox

  Feb 2023 - now

  Customer Success Associate