Kara Charbonneau

Experience

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  US Army

  Feb 2003 - Dec 2013

  I have served in many roles as a sergeant in the Army. I have been a team leader, a personnel manager, an instructor, and a mentor. I have been accountable for many things, both material and otherwise. I have worked with people from all over the world, of all different walks of life. I have worked alongside soldiers and officers of all different ranks. These experiences have afforded me the ability to relate to almost anyone and find common ground with even the most demanding colleagues and customers. My most recent position was a petroleum supply sergeant, a role that required impeccable attention to detail and the handling of hazardous materials and highly sensitive equipment. Show less

  • Sergeant

    Dec 2001 - Dec 2013

  • Sergeant

    Feb 2008 - Apr 2009

  • Enlisted Soldier

    Feb 2003 - Jun 2004
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  Enterprise Rent-A-Car

  Sept 2005 - Jan 2008

  Customer Service Expert

  I handled sales and customer service to include roadside assistance calls. Handling roadside calls was a great learning experience in shifting the mood of a customer from angry or anxious to calm and satisfied through creative thinking and a willingness to serve.

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  Ace Hardware

  Feb 2010 - Apr 2011

  Associate

  I was responsible for the greenhouse during the growing season and was brought into the decision making process for purchasing product the following season. I had a role in inventory management and a minor role in pricing decisions. I left the company due to my most recent overseas deployment with the Army.

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  Eureka Screams, LLC

  Jul 2011 - Nov 2011

  Fright Team Manager

  I was the Fright Team Manager for one season, preceding my most recent overseas deployment. I was a cast member during the 2010 season.Eureka Screams!, LLC (Raycliff Attractions), Joplin, MO Team Manager / Public Relations • Successfully manage a team of 40 personnel, including staff scheduling and ensuring adherence to policies and procedures and safety protocol • Conduct team training and new hire orientation for existing and new staff, including education on standard operating procedures, (SOP’s), emergency action and safety plans • Successfully implement public speaking skills to conduct team training for “Makeup”, “Acting” and “Publicity Appearance” workshops • Effectively coordinate with press and media and Raycliff cast members, to schedule publicity appearances and television, news station, radio station and newspaper interviews • Execute outstanding conflict resolution skills in dealing with personality issues to maintain a consistently enthusiastic and cohesive team • Utilize email and internet based communications to effectively and efficiently deliver updates and information to team members regarding upcoming workshops, publicity appearances, team outings and gatherings, etc. • Conducted potential personnel interviews and new hire process to ensure candidates with the greatest success potential are selected • Work directly with team members to inspire “icon” characters, develop and write character back-stories, design and construct character costumes and develop character makeup • Utilize spreadsheet software to develop, update and maintain team schedules, signed waiver reports, training DVD checkout/check-in lists and team contact list Show less

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  Henkle's Ace Hardware

  Jul 2012 - now

  Operations Manager

  I am involved in many different pieces of day to day operations including inventory management, merchandising, training program development, and live goods program management. I am also involved in customer service and retail sales.

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  HIX Corporation

  Oct 2014 - Feb 2017

  Customer Service Manager