Islam Serag Koryem

Experience

• 

  Mantrac Egypt

  Sept 2009 - Oct 2009

  Summer Internship
• 

  Mantrac Egypt

  Sept 2010 - Oct 2010

  Summer Internship
• 

  RCC , Ragheb Contractors

  Sept 2012 - Jan 2014

  Mechanical Engineer

  earth movers and diesel generators

• 

  MODERN MOTORS S.A.E

  Feb 2014 - Jul 2016

  General Job Description: Supervises the day to day operations of the section to ensure that the work is carried out at minimum cost and acceptable quality. To ensure complete utilization of service team capacity.Responsibilities & Duties: Reviews work orders and job cards, manages & distributes the work load among the mechanics team in the most efficient manner. Insures customer’s vehicles are repaired efficiently and accurately. Complies with the group’s standard for personal appearance. Controls the material consumed not to accede the allowable list of materials, collect and returns any excesses back to stores. Determine daily available capacity using all available time of productive staff while recording data on work control sheet. Determine time required to perform work. Make next day’s operation schedule with service advisor and parts staff. Follow up availability of parts for each job card. Notify the technician to continue or to stop and provide instruction on job stoppage. Verify the parts and labor cost of additional job. Place the completed job card on quality control slot on the communication board. Request the service advisor to obtain the customer approval and change in delivery time. Develop team loyalty, set objectives and coordinate the work of team members. Show less Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.Maintains automotive records by recording problems and corrective actions planned.Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Show less

  • Workshop Teamleader

    Aug 2014 - Jul 2016

  • Service Advisor engineer

    Feb 2014 - Aug 2014
• 

  El Ragheb construction company

  Jul 2016 - Sept 2017

  Maintenance Engineer

  • Supervises the day-to-day operations of the workshop to ensure that the work is carried outwith the Dealer Standards.• Ensure the complete utilization, productivity, and efficiency of the service team.• Control the material consumed not to accede the allowable list of materials, collect andreturn any excesses back to store.• Verify the parts and labor cost of the additional jobs.• Place the completed job card on quality control slot on the communication board.• Prepare the Overhauls Request and order the parts through the Parts Dealer. Supervise theRemote sites needs and requirements. Show less

• 

  Mantrac Egypt

  Oct 2017 - Dec 2018

  Field Services Engineer

  • Perform the Preventive maintenance on the Diggers and Front shovels.• Team leading the Midlife’s and Full life of the Diggers and Front shovels.• Optimize the schedule of overhauls and components rebuild.• ensure the teamwork spirt and safety priority.• Establish a direct line of contact with the Mining Expats and ensure the customer satisfactionof services.• coordinate with the Product support and maintain the best delivery schedule of parts.• Perform TA1 – TA2 Inspections & inspection reports that meets CAT Standards and Guidelines• Deliver the Outcome of Condition Monitoring on Customer Fleet on Weekly basis.• Improve TAT and reduce the Downtime of the machine. Show less

• 

  BASF

  Dec 2018 - Sept 2020

  Maintenance Engineer

  • Supervises the day-to-day operations and ensure that the production is on schedule.• Ensure the complete utilization, productivity, and efficiency of the Maintenance team.Control the material consumed not to accede the allowable list of materials, collect, and returnany excesses back to store.• Plan and schedule the Preventive maintenance and the Machine overhauls.• Verify the parts and service required for the Preventive maintenance.• Ensure the complete utilization, productivity, and efficiency of the production machines.• Conduct the new model trainings and operation trainings.• Direct contact with the third parties and Dealers to perform all the services required in thewarranty interval.• Make sure that all the Safety precautions are implemented on ground. Show less

• 

  Mantrac Egypt

  Sept 2020 - Feb 2024

  • Manage the team productivity, efficiency, and utilization.• Managing 13 individual “Site Advisors, Product specialists, opportunity,Management Team & Funnel Management, Multi Brand consultants “• Observing Income Statement “P&L report “and advising Gaps & way forward.• Observing Product support burning platform and addressing the Wastes & solutions• Increasing Service Commitment and Service Participation in Sales• Utilizing CVA commitment to insure customer engagement with all Dealer Facilities• Monitoring the WIP and TAT to ensure top Customer Satisfaction• Tailoring the Exchange Program and Dealer Rebuilds in addition to the Certified rebuild.• Making sure that the Presales/Multi Brand team are on top of the PSSR's opportunities.• Managing the PSE Leads Funnel and enhancing the dealer Data Health.• Planning tasks and workflows for teams to achieve goals and meet deadlines.• Organize the team structure to meet the Department needs.• Implement actions of annual CAT Product/ Program marketing plan.• Cover all areas and segments through visits and upgrade the Market diversity scope.• Analyze and report significant competitive activities affecting sales.• Verify Multibrand products Cross Reference through Supplier's channel.• Report product problems to Suppliers as well as specific new product needs.• Provide Multibrand/Presales expertise to assist PSSRs in their sales efforts.• Work with the Suppliers' Training Departments to improve Multibrand sales effectiveness ofPSSRs.• Work with the Suppliers' Training Departments to improve Multibrand customer awareness“Seminars”.• Develop and maintain detailed information concerning usage and practices.• Develop and maintain detailed pricing information to compete in the market.• Conduct customer meetings concerning CAT Product/ Program product features/benefitsConduct field follow and field tests on CAT product.• Submit Competitive Parts Reports and general competitive information to Suppliers. Show less

  • Pre-sales & Multi brand sales supervisor - Interim Manager

    Jan 2023 - Feb 2024

  • Presales & Multi-brand Team leader

    Sept 2020 - Feb 2023
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  Mantrac Tanzania

  Jan 2024 - now

  Key Account and Presales Manager