Azim Khan

Experience

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  Convergys

  Oct 2012 - Jul 2013

  Customer Service Support

  • Support team members in solving customer queries/concerns• Work on AHT and WFM reports with the leads of the process• Coordination with the clients to discuss the potential queries• Follow-ups on the resolution provided to the customers• Prepare team performance reports with the help of CSAT scores.

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  Serco

  Jul 2013 - Apr 2014

  Finance & Accounting Operations - Collections & Dispute Management, Business to Customer

  • Analyze rent ledgers of the customers and consolidate disputed invoice list.• Contact tenants via email (dunning letters) & calls to share the status of the account.• Regular contact with Housing Benefit Agencies in the UK to get the remittance spreadsheet for the tenants.• Working on daily Collection report.• Good knowledge of DSO, Past Due report and Invoice aging report.• Mentoring team members.• Daily work on unapplied and unidentified payments

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  Accenture

  Jun 2014 - Apr 2018

  Process Analyst - Accenture

  • Prepare AR report, dispute coding report and Collection dashboard.• In coordination with the operational excellence team, prepare process charts/flow diagram.• Work on SLA Trend report and Pareto analysis.• Analyze trend on Days Sales O/s report.• Prepare Unapplied & On account report.• Attend regular meetings for discussion on portfolio management and escalate difficult collections to line manager.• Reviews credit balances, refunds, adjustments, and claim denials; reconciles, corrects, and applies adjustments to billing records. • Record accurate details of disputes that arise from collection calls/emails for referral to the relevant internal departments and follow up as needed.• Contact customers immediately to resolve any remittance discrepancies and work with logistics and sales to resolve those issues on a timely basis.• Maintain accurate records in internal collections system of all communication with clients.• Analyze deductions and credits in customer accounts, identifying items to net, items to follow-up with the customers, and items requiring potential write-off.• Interface with sales organizations and senior level management in communicating and resolving issues.• Conduct a weekly invoice reconciliation to ensure all invoices are paid and disputes are resolved.• Process refund checks to all the eligible customers and set up of vendor supplier on Oracle.• Process AR write-off forms and entering of GL code on Oracle.• Analyze customer accounts for any skipped or partial payments, or customer errors.• Prepare transaction tracker for team such as Microsoft Access file.• Handle Big Dollar portfolio within team.• Good knowledge of Procurement to Pay and Order to Cash.• Good knowledge of Travel Expense and Employee Relocation Expense processing and Accounting. Show less

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  JLL

  Apr 2018 - now

  •Manage & supervise a team, gauge team’s performance, provide lease administration functions, analyze lease data, monitor critical dates, update lease administration software & work with vendors to resolve the payment disputes.•Forecasting & Budgeting of revenue and having monthly connects with the intercompany teams•Handling UAT for new clients and ensure data accuracy and integrity.•Coordinate projects and give directions to the outsourced service provider of lease administration in APAC & EMEA including review of abstraction data.•Review and audit monthly rental reports and invoices & ensure accuracy of data prior to submission into SAP/Co-Star.•Track Projects & capture Cost savings from Process Improvement projects•Establish and enforce compliance standards and metrics, and oversight of data and financial obligations for the real estate portfolio.•Assist in the compilation of data and prepare reports for regular reviews of regional portfolios with the key stakeholders.•Evaluate, consult, recommend, and help to implement processes and standards consistent with industry best practices.•Produce robust monthly portfolio report including rent payment schedules, variance report, portfolio administration, key option date report, and other reports that lead to a more efficient real estate portfolio.•Preparation of presentation materials on portfolio metrics i.e preparing dashboards on tableau for visualization.For Transition Projects:•Project Coordinator with the transition of new business wins (transition in) and the transition out for terminated contracts.•Develop and manage transition plan, including roadmap, work plan, budget, timeframe, responsibilities, and accountabilities.•Liaison with various Global support teams (IT, HR, Finance) & External Vendors (whenever required)•Report the project status, along with the above-mentioned issues, to the appropriate stakeholders in a timely manner based on urgency and importance. Show less

  • Client Manager

    Aug 2022 - now

  • Senior Associate

    Apr 2018 - Jul 2022