Jorge Ferreira

Experience

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  Uniteca\Quimigal

  Feb 2000 - Jul 2000

  System Administrator
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  Instituto das Telecomunicações

  Oct 2000 - Feb 2001

  Researcher
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  Siemens

  Mar 2001 - Oct 2001

  Software Developer

  Programming Network Elements

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  Esc. Sec. EB23 Carregal Do Sal & Esc. Sec. Alves Martins & Esc. Sec. EB23 D. Duarte

  Jan 2002 - Aug 2003

  Teacher
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  Siemens

  Aug 2003 - Apr 2008

  Team Project Leader

  Was responsible for developing and testing upgrade and maintenance functionalities for MSC product. Was responsible for cost planning, progress reporting, milestone control, escalation management and agreement of inter-functional test plans in a team of 9 HC. Participated in the product weekly governance meetings.Project CS60 (UR60)- TPL (Team project leader); - Feature Coordinator - System integrator/developer- TesterProject CS50 (UR50)- TPL (Team project leader):- Tester for MSC and MGW upgrades, including upgrade and pre and post upgrade system test for all Circuit Switching functionalities as PM measurements, and charging, including call setup through real equipment and simulators. Also implemented several trace calls to understand failures in call setup resulting from failing subsystems.- System integrator / developer:Project PS40 (UR40) - Test Coordinator. - Tester for SGSN and GGSN upgrades, including upgrade and pre and post upgrade system test for all Packet Switching functionalities, including data bear setup through real equipment and simulators. Also implemented several trace calls to understand failures in call setup resulting from failing subsystems.Project CS40 (UR40)- Tester Show less

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  NSN

  Apr 2008 - Nov 2008

  IPT System Verification Tester

  System Verification Tests in hiT7500 DWDM product

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  Nokia Siemens Networks

  Nov 2008 - Dec 2009

  Allocated to transformation team for Orange Spain, lead a team of 20 engineers in Madrid designing Core, SS7, Fixed Networks and Transmission Networks in a multivendor environment (E//; Alcatel). Stationed for 6 months on customer office daily followed up with its leadership. Closed a backlog of 2 years in a 9 months period. Participated in a daily taskforce to manage critical orders. Coached team and distributed daily work to team members and subcoms. Interfaced with competition vendors for common working orders. Supported sales for pricing quotation. Show less

  • Team Leader

    Feb 2009 - Dec 2009

  • Expert Network Planning&Optimization

    Nov 2008 - Jan 2009
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  Nokia Networks

  May 2010 - Jul 2018

  Defined and implemented Quality Plans aligned with Global Delivery Centre Europe leaders and in line with company strategy. Treated customer escalations and respective improvement plans. Lead continuous improvement programs with six sigma methodologies. Drove quality reviews for key KPIs and supported respective deep dives. Participated on customer engagement survey program by analysing feedback and engaging stakeholders to act on identified improvement opportunities. Organized and implemented quality weeks, quality day, and training events. Acted as Information Security Manager driving ISMS. Show less Defined and implemented Quality Plans. Acted as Information Security Manager driving top performance Nokia GDC Portugal ISMS - ISO27001:2013. Drove risk review sessions with Risk Management Team stakeholders, drove ISMS implementation and strategy. Aligned ISMS policies and processes to the standard and legal requirements. Was lead Auditor for ISMS executing internal audits. Supported site certification on TL9000/ISO9001 and ISO14001. Designed GDC Portugal delivery process. Participated in the definition of the virtualization model concept. Implemented a management control system for cost allocation and control, designing its architecture and data model and implementing it in Access, later was industrialized by IT. Show less

  • Quality Lead

    Sept 2015 - Jul 2018

  • Quality and Performance Manager

    Apr 2012 - Aug 2015

  • Service Delivery Inovation and Assurance Manager

    Nov 2010 - Mar 2012

  • Engagement Lead

    Mar 2010 - Nov 2010

  • Project Manager

    May 2010 - Aug 2010
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  Tesouros do Campo, LDA

  Jan 2012 - May 2018

  Business Development Manager

  Founder of "Tesouros do Campo", elaborated its business plan and was responsible for the strategic and financial execution in the company.Tesouros do Campo was a familiar startup in the farming business.

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  Nokia

  Feb 2019 - now

  SI Technical Project Manager for VOLTE09/22-present: Acting as Integration Lead for VF DE VOLTE network. Manages integration activities covering the following technologies: NTAS; DMRF; SBC; CFX; Enum. Executes integration and upgrade plans for application and infrastructure with multidisciplinary teams both from Nokia and Customer. Supports integration planning. Drives issues resolution and escalations when needed. Reports progress to customer. Defines integration process. Supports other TPM on their activities. Supports several subprojects under VF DE and supports VF Global IOT. Show less Managed six different analytics use cases (CSDP, iAC, AAT PM/FM, RFx, STR, CNO), for four different service units (OMS, Care, FN, NSW, ION, IT). Product Development Funnel Creation: Identification and assessment of opportunities; Gathering of business requirements; Assessment of feasibility, and building a business case; Solutioning and costing; Demos and presentation to customer teams; Organization and prioritization of requirements into a Product Backlog; Establishment of functional requirements. In R&D he was also responsible for planning and managing the first release deployment, managing R&D support; preparing solution adoption phases acting as Solution Architect and providing guidance for the design and integration; collection of user feedback; gathering specific customer customization requirements and translation to the Agile Team Product Backlog. Recognized by Nokia PT Country Management Team in Wall of Fame for CSDP – First LIVE Telecom largest cognitive analytics prediction engine in public cloud. Show less

  • SI Technical Project Manager

    Aug 2021 - now

  • Presales Solutions Consultant

    Feb 2019 - Aug 2021