Thalia Bowen

Experience

• 

  Charles City County Sheriff's Office

  Jun 2000 - Feb 2016

  * Served as a key liaison between Sheriff, office staff, and county officials with interpersonal effectiveness to ensure the execution of seamless operations. * Interpreted and communicated laws and regulations to maintain adherence to state and federal guidelines.* Displayed top-tier customer service and acted as the primary point of contact in handling inquiries on behalf of the Sheriff. Also briefed the Sheriff on current and outstanding issues for action planning.* Prepared and maintained state and local budgets with attention to cost-efficient operations.* Supervised department expenditures to eliminate loss and reduce overspending. * Authored proposals and maintained several state and federal grants exceeding $900,000.* Submitted invoices, reports, memos, letters, financial statements, and other mission-critical documents.* Executed pre-employment activities involving drug screenings, physical examinations, and criminal background checks. * Provided logistical and technical preparations for staff meetings and travel requirements with attention to detail. Assisted in the development and delivery of presentations.* Administered human resource planning as well as new hire orientation processes.* Composed, edited, and distributed an informative employee handbook and procedures manual.* Assisted in implementing departmental goals, objectives, and systems for enhanced efficiency.* Administered compensation program while also supervising the performance evaluation program Show less *Planned, assigned, and evaluated personnel involved in operation, installation, maintenance activities of telecommunications system.*Supervised staff of ten full- and part-time communications officers. Provided 360° performance evaluation to identify deficiencies and encourage staff accomplishments. *Maintained standard operating procedures as they related to communications officers.*Managed all telecommunications services including repairs, new service and change order activity.*Reviewed telecommunications billing and contracts to ensure that services were rendered, charges were accurate per billing rates, and payments were properly authorized.*Assessed service technicians, vendors and contractors in order to ensure timely and effective service.*Kept abreast of current principles and practices, technology, regulations and literature applied to state-of-the-art telecommunications systems and projects. Show less *Received emergency and non-emergency calls from the public for police, fire, or other emergency services; determined call requirements and resources needed for response.*Supervised police radio communications; maintained contact with police units to track officer status.*Monitored various radio channels to keep abreast of county-wide police activities.*Determined availability and location of patrol units; transmitted information and dispatched police personnel and equipment in response to calls; routed calls for fire and emergency medical assistance to the Charles City County Fire Authority.*Assisted police personnel in the field by quickly and accurately researching and relaying suspect criminal history information and other requested data.*Screened non-emergency calls for service; provided requested information or directed callers to the proper person, department or agency.*Updated and maintained electronic records and data logs pertaining to calls and activities.*Contributed to developing and delivering hands-on training and coaching to communications personnel. Show less

  • Administrative Assistant

    Sept 2004 - Feb 2016

  • Communications Supervisor

    Jan 2003 - Sept 2004

  • Communications Operator

    Jun 2000 - Jan 2003
• 

  Charles City County

  Feb 2016 - Aug 2022

  * Oversaw the day-to-day operations of the Human Resource office.* Received, analyzed, and processed all human resources transactions such as recruitment/selection, benefits, compensation, and employee relations. * Interpreted, translated, and applied applicable HR agency policies/procedures and state and federal employment laws/regulations, offering recommendations to all leadership and employees. (FSLA, FMLA, ADA, FOIA, Civil Rights Act, EEO, etc.)* Maintained confidentiality, prepared reports and correspondence, composed comprehensive guidance documents, and tracked and followed up on outstanding requests. * Managed the talent acquisition process, including recruitment, interviewing, and hiring qualified applicants.* Managed simultaneous projects effectively and independently with multiple deadlines and minimal supervision. * Maintained Human Resources Information Systems (HRIS) and payroll processing systems.* Analyzed trends in compensation and benefits; researched and proposed competitive base and incentive pay programs to ensure the organization attracts and retains top talent.* Administered the classification and pay system; reviewed requests for new positions and allocated to existing classification plan or recommended new classes within the plan structure.* Coordinated employee performance evaluation system.* Developed, managed, and evaluated employee training and development.* Created programs and initiatives that provide internal development opportunities for employees.* Conducted employee disciplinary meetings, terminations, and investigations. Show less * Responsible for developing the employee Personnel Manual, including updating, revising, and disseminating.* Developed and conducted training courses, staff development workshops, and/or employee training programs.* Assisted with developing and implementing new benefit programs and served as group administrator/liaison between benefit providers and employees/retirees.* Counseled employees on various employment and personnel issues/concerns and worked with department supervisors to resolve workplace issues.* Assisted employees with retirement, separation, and related matters. Show less * Managed employee payroll, compensation, and benefits and consulted with agency management on staffing, policy compliance, and organizational development/management issues, resolving complex issues.* Addressed internal and external human relations; counseled employees and managers in the resolution of work-related problems and disputes; * Processed worker's compensation claims. * Investigated and analyzed legal issues and processes. * Facilitated human resource management training and development.* Advised administration and staff on the induction of state and federal personnel regulations, County personnel policies, and procedures.* Provided general guidance to supervisors and managers.* Reviewed disciplinary actions for compliance with regulations and policies.* Provided a library of available programs and services for employee professional and personal development.* Maintained position analyses; prepared position advertisements; screened applications for all positions using applied knowledge, skills and abilities principles. Show less

  • Human Resources Director

    Jul 2019 - Aug 2022

  • Human Resources Manager

    Aug 2017 - Jun 2019

  • Human Resources Analyst

    Feb 2016 - Aug 2017