Navin John

Experience

• 

  Amazon

  Jan 2019 - Jul 2019

  Seller Associate

  My job responsibilities included:• Analyse seller data to provide key operational improvements. • Prioritise incoming issues and requests from both external and internal stakeholders.• Troubleshooting the issues by providing potential resolutions.• Escalating where necessary and collaborating with other teams to ensure timely resolution of issues.

• 

  Reliance Jio Infocomm Limited

  Jul 2019 - Feb 2020

  Assistant Manager

  Job responsibilities:•Provide day to day support to manager with regard to overseeing testing and validation of Jio products and services.• Provide comprehensive reports to improve customer experience.• Resolving issues of the customer base by closing working with the developers to lead Staff.• Work closely with senior management to support continuous improvement within service organisation.•Partner with senior management to ensure quality customer service and supervise a team with diverse talents and responsibilities. Show less

• 

  PlusDental

  Jul 2021 - Jun 2022

  Digital Production Specialist

  Job responsibilities:● Troubleshot 3D print pre-processing issues and adhered to quality management procedures, maintaining high standards and operational efficiency.● Worked cross-functionally to enhance resource efficiency and facilitate workflow, supporting product development and logistical planning.● Supported logistics and planning teams to ensure accurate and efficient shipment consolidations, improving customer purchase accuracy and satisfaction.

• 

  Tradebyte

  Jul 2022 - now

  Operations Manager

  Job Responsibilities:● Managed the execution of client feature requests and inquiries through email and weekly meetings, ensuring alignment with marketplace needs and enhancing customer satisfaction● Monitored and analysed client account performance using MySQL,PostgreSQL, and ElasticSearch, driving continuous improvement and data-driven decision-making.● Streamlined import/export processes (CSV, XML, REST) to ensure seamless integration and troubleshoot issues, increasing operational efficiency.● Analyse import/export processes (CSV, XML, REST), ensuring seamless integration and troubleshooting.● Collaborated with product and development teams on error analysisand change requests via Jira, contributing to improved product functionality and process optimization. Show less