Md. Monowar Hossain

Experience

• 

  Banglalink

  Dec 2010 - Jan 2013

  Telesales Team coordinator (Telesales Team Leader &Team Support.

  Act as a Team Leader absence of team leader & Support for Meet-up Team Target as well as Individual team member Target.Work on Target Based Project. Meeting monthly sales target & Up Sale Special sim and high valued offers.Service after sales & Retained the customer.

• 

  Banglalink

  Dec 2013 - Jan 2016

  Operations Team Manager

  Banglalink Digital commutation Ltd.Telesales Team Manager (Telesales BDO/ Telecaller Team Supervision) (July 22, 2012-2016).Department: business Development and Customer Retention.Duties/Responsibilities:Work on Operational issues of Telesales to ensure smooth Team operation.Ensure minimum lead generation target per day/Telesales.Communicate with BDO Team Leaders and Supervisor to resolve issues between agents and BDOs related to lead sale.Conduct training session for new joiner & refreshment training for existing Telesales.Creation of Jobs for different segments.CV collection/sort & bring other steps to select candidates.Ensure the facilities of medicine, stationary, floor requirement. Communicate with contact person to get any kind of admin support.Work on Daily Basic Reports on Various Projects.Work on Market Research, Service Evaluation & Miscellaneous Projects.Work as a Trainer to give Training to Newly Recruits Members.Conduct Training Session a Team Building Session to Motive & Update Team Members.Banglalink Digital Communications Ltd.Telesales Team coordinator (Telesales Team Leader &Team Support) (August 01, 2013.)Act as a Team Leader absence of team leaderSupport for Meet-up Team Target as well as Individual TargetWork on Target Based Project . Show less

• 

  MUST GARMENT CORP LTD

  Feb 2016 - Nov 2018

  Senior Compliance Specialist

  • Managing Vendor/Customer compliance audit:Walmart, JC Penny, Macy’s, Ann Taylor, Belk, Mango, Tailor Vintage, Amazon, Reliance, Sainsbury, George UK. • Managing Social Compliance Platform Audit:BSCI, WRAP, Sedex, Better Work, ICS, SLCP, Accord, Alliance.• Managing Security Audit: CTPAT, GSV, SCANN. • Managing Sustainable Scope Certificate Audit:Oeko-Tex, GOTS & OCS, GRS & RCS, FCC, SUPIMA, SvCOC, CMIA, BCI, C2C.• Managing Technical Compliance Audit:FFC, Third party Technical Audit, Vendor Technical Audit.• Engagements, ensuring Compliance and operational controls are operating effectively, and providing recommendations to identified noncompliance risks.• Ensuring 100% implementation of buyer's COC, Labor Law 2006 and Labor Rules.• Ensuring the factories always prepared/ready for following audits like, Social compliance Audit, technical/Quality Assurance Audit & Security System Audit (CTPAT), FCCA, SCS, GSV etc.• Has to be well conversant regarding Accord & Alliance compliance requirement of electrical, fire protection/ detection/ SLD/ LPS and Building code.• Ensuring Compliance on Health & Safety as per in house check list.• Ensuring Non-Discrimination in course of employment, paying/providing wages/salary/benefits/ facilities/welfare.• Ensuring that Employment of No Child/Child Looking Workers are in practice.• Ensuring Access/Right to Inspection during buyer's Audits.• Ensuring Compliance related MIS are properly maintain, update.• Follow up / take instant corrective action on auditors certain minor findings /discrepancies during audit.• Follow up that all corrective action has been taken/follow up; regularly as per CAP submitted. Show less

• 

  Lenny Fashions Limited

  Feb 2017 - Oct 2018

  Social Compliance specialist

  • Managing Vendor/Customer compliance audit:Walmart, JC Penny, Macy’s, Ann Taylor, Belk, Mango, Tailor Vintage, Amazon, Reliance, Sainsbury, George UK. • Managing Social Compliance Platform Audit:BSCI, WRAP, Sedex, Better Work, ICS, SLCP, Accord, Alliance.• Managing Security Audit: CTPAT, GSV, SCANN. • Managing Sustainable Scope Certificate Audit:Oeko-Tex, GOTS & OCS, GRS & RCS, FCC, SUPIMA, SvCOC, CMIA, BCI, C2C.• Managing Technical Compliance Audit:FFC, Third party Technical Audit, Vendor Technical Audit.• Engagements, ensuring Compliance and operational controls are operating effectively, and providing recommendations to identified noncompliance risks.• Ensuring 100% implementation of buyer's COC, Labor Law 2006 and Labor Rules.• Ensuring the factories always prepared/ready for following audits like, Social compliance Audit, technical/Quality Assurance Audit & Security System Audit (CTPAT), FCCA, SCS, GSV etc.• Has to be well conversant regarding Accord & Alliance compliance requirement of electrical, fire protection/ detection/ SLD/ LPS and Building code.• Ensuring Compliance on Health & Safety as per in house check list.• Ensuring Non-Discrimination in course of employment, paying/providing wages/salary/benefits/ facilities/welfare.• Ensuring that Employment of No Child/Child Looking Workers are in practice.• Ensuring Access/Right to Inspection during buyer's Audits.• Ensuring Compliance related MIS are properly maintain, update.• Follow up / take instant corrective action on auditors certain minor findings /discrepancies during audit.• Follow up that all corrective action has been taken/follow up; regularly as per CAP submitted. Show less

• 

  Norban Group

  Nov 2018 - now

  • Managing Vendor/Customer compliance audit:C&A, H&M, Target, Carrefour, NEXT Sourcing, S.oliver, Debenhams, Aldi, Adller, Where house, MGB, GMS, OTTO, Bestseller, BRAX, Galaria Lafayette, ZXY International.• Managing Social Compliance Platform Audit:BSCI, WRAP, Sedex, Better Work, ICS, SLCP, Accord, Alliance.• Managing Sustainable Environmenta Audit:Higg EFM/vFEM, ZDHC, Clean Chain, Waste water.• Managing Sustainable Scope Certificate Audit:Oeko-Tex, GOTS & OCS, GRS & RCS, FCC, SUPIMA, SvCOC, CMIA, BCI, C2C.• Managing Technical Compliance Audit:FFC, Third party Technical Audit, Vendor Technical Audit. Show less • Managing Vendor/Customer compliance audit:C&A, H&M, Target, Carrefour, NEXT Sourcing, S.oliver, Debenhams, Aldi, Adller, Where house, MGB, GMS, OTTO, Bestseller, BRAX, Galaria Lafayette, ZXY International.• Managing Social Compliance Platform Audit:BSCI, WRAP, Sedex, Better Work, ICS, SLCP, Accord, Alliance.• Managing Sustainable Environmenta Audit:Higg EFM/vFEM, ZDHC, Clean Chain, Waste water.• Managing Sustainable Scope Certificate Audit:Oeko-Tex, GOTS & OCS, GRS & RCS, FCC, SUPIMA, SvCOC, CMIA, BCI, C2C.• Managing Technical Compliance Audit:FFC, Third party Technical Audit, Vendor Technical Audit.• Conduct internal audit/visit at group factory to maintain continues improvement regarding factory compliance/technical/environment sustainable practices. • Monitoring & Ensuring Compliance and operational controls are operating effectively.• Providing recommendations to identified noncompliance risks.• Ensuring 100% implementation of buyer's COC, Labor Law 2006, Amendment 2018 and Labor Rules.• Monitoring child labor / Force labor / Discrimination / Disciplinary Practices / Freedom of association / Working hours/wages / Health and safety.• Monitoring well conversant regarding Accord & Alliance requirement of electrical, fire protection/ detection/ SLD/ LPS and Building code.• Monitoring All HR perspective, Final Settlement Bill, Maternity Bill, Induction, Counseling, Drive, Announcement, Meeting, Help Line Activities, Training, Recruitment, Status of Man power report, Production Schedule, OT Report for Payroll, Factory Closing, Disciplinary Action, Liaison, Others.• Monitoring & Ensuring Non-Discrimination in course of employment, paying/providing wages/salary/benefits/ facilities/welfare.• Follow up all corrective action plan has been taken/follow up; regularly as per CAP submitted.• Monitoring & Ensuring Company COC, SOP, Risk Factors/Assessment. Show less • Managing Vendor/Customer compliance audit:C&A, H&M, Target, Carrefour, NEXT Sourcing, S.oliver, Debenhams, Aldi, Adller, Where house, MGB, GMS, OTTO, Bestseller, BRAX, Galaria Lafayette, ZXY International.• Managing Social Compliance Platform Audit:BSCI, WRAP, Sedex, Better Work, ICS, SLCP, Accord, Alliance.• Managing Sustainable Environmenta Audit:Higg EFM/vFEM, ZDHC, Clean Chain, Waste water.• Managing Sustainable Scope Certificate Audit:Oeko-Tex, GOTS & OCS, GRS & RCS, FCC, SUPIMA, SvCOC, CMIA, BCI, C2C.• Managing Technical Compliance Audit:FFC, Third party Technical Audit, Vendor Technical Audit.• Conduct internal audit/visit at group factory to maintain continues improvement regarding factory compliance/technical/environment sustainable practices. • Monitoring & Ensuring Compliance and operational controls are operating effectively.• Providing recommendations to identified noncompliance risks.• Ensuring 100% implementation of buyer's COC, Labor Law 2006, Amendment 2018 and Labor Rules.• Monitoring child labor / Force labor / Discrimination / Disciplinary Practices / Freedom of association / Working hours/wages / Health and safety.• Monitoring well conversant regarding Accord & Alliance requirement of electrical, fire protection/ detection/ SLD/ LPS and Building code.• Monitoring All HR perspective, Final Settlement Bill, Maternity Bill, Induction, Counseling, Drive, Announcement, Meeting, Help Line Activities, Training, Recruitment, Status of Man power report, Production Schedule, OT Report for Payroll, Factory Closing, Disciplinary Action, Liaison, Others.• Monitoring & Ensuring Non-Discrimination in course of employment, paying/providing wages/salary/benefits/ facilities/welfare.• Follow up all corrective action plan has been taken/follow up; regularly as per CAP submitted.• Monitoring & Ensuring Company COC, SOP, Risk Factors/Assessment. Show less

  • Group Manager - Compliance & Sustainability

    Aug 2022 - now

  • Group-Deputy Manager- Central compliance & Sustainability.

    Oct 2021 - now

  • Group Asst. Manager- Compliance & Sustainability

    Oct 2020 - now

  • Compliance audit specialist

    Nov 2018 - now