Stella L. Griffith

Experience

• 

  Ruby Tuesday

  May 2009 - Jul 2010

  Server

  (Full-time during summers. Occasional weekends during the school year.)

• 

  Vector Marketing

  Mar 2011 - Aug 2011

  Sales Consultant

  (Summer sales position) •Generated and called 100s of leads weekly through personal networking.•Pitched products with a sales closing ratio of 7 out of every 10 appointments.•Key Staff member.•Two-time Grand Day Award Winner.

• 

  UNC Greensboro

  Sept 2011 - May 2012

  Research and Technical Assistant

  (Concurrent with Education)•Coordinated multimedia projects for UNCG’s Holocaust Education website and classroom settings. •Project conducted in conjunction with statewide Holocaust education programs and sponsored by the North Carolina Council on the Holocaust.•Conducted interviews and assimilated research.

• 

  Anomaly Squared

  Mar 2012 - Apr 2012

  Sales CSR

  (Temporary while looking for work in my field)•Handled home loan prescreening for Freedom Mortgage Corporation.•Provided accurate and streamlined leads to FMC Loan Officers.•Made 100s of calls daily using Five9 Agent call center software.•Returned in July 2013- August 2013 (1 Month) on an interim basis between my Hertz and Fidelity positions.

• 

  Fidelity Investments

  May 2012 - Dec 2012

  Pension Administrator

  •Performed calculations for a wide variety of pension administration scenarios. Specialized in non-qualified and foreign pensions.•Trained coworkers and offshore teams.•Contributed to a major derisking project.

• 

  Hertz

  Jan 2013 - Jun 2013

  Manager

  Managed 5 employees, a main branch, and two satellite locations.Increased year over year retail relationships by 22%.

• 

  Fidelity Investments

  Aug 2013 - May 2021

  Utilized technical business background with creative critical thinking skills to discover issue root causes, document findings, and resolve issues.Shared an Agile Mindset with my team through daily stand-ups and across enterprise teams in order to improve processes and create new efficiencies. Leveraged extensive technical knowledge in projects and client relationship management to generate innovative solutions for clients. Mentored new hires through Excel and Access mastery sessions for my department.Contributed on the Scrum Team as Front-End tester and shared responsibilities with the Product Owner and Scrum Master. Collaborated with leadership and multiple teams to determine requirements for new web applications, design mock-ups, and write user stories.

  • Senior Analyst

    Aug 2019 - May 2021

  • Lead Pension Administrator

    Aug 2013 - Jul 2019
• 

  KOS Consulting & Coaching

  May 2021 - Apr 2022

  Consultant

  Offered business consulting services with an emphasis in process improvement, system automation, application migration, and Agile implementation. Provided professional coaching services while leveraging the Agile Mindset and frameworks like Scrum and Kanban to help entrepreneurs, professionals, and individuals with a passion for personal growth achieve their goals.

• 

  Fidelity Investments

  Apr 2022 - now

  Senior Business Analyst & Agile Coach

  I work within the Strategy & Solution Services organization of Fidelity Health Operations. My role is to manage continuous improvement to client, participant, and associate experiences through championing process enhancements which enable scale. Digital operating models, expansion of cross-product capabilities, automation leveraging AI/LLMs, and business intelligence development are some of the ways I am engaged in driving this innovation.In service to these efforts, I also share my passion as an Agileist in the function of Agile Coach and Scrum Master for teams and leaders using Scrum, Scrumban, and Kanban frameworks including Fidelity's Women's Leadership Group (WLG) NC Chapter and WLG Global. Show less