Muhammad Asghar

Experience

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  Avari Hotel Lahore

  Jan 1987 - Jan 1991

  Captain Waiter

  Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.Closely monitored restaurant traffic across special days and seasons and designed schedules to optimize coverage. Show less

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  InterContinental Riyadh

  Jul 1991 - Jun 1999

  Lounge Manager

  -Responsible of Communication between the outlet in-charge and staff.-In-charge for procurement/Bar ordering of all Restaurants needs/staffs.-Coordinating with Restaurant Manager with the Regards to the daily operations.-In-charge of assigning service staff of their daily duties.-Ensure the outlet is safely closed at the End of the operation.-Maintaining standard of performance as detail in the departmental operation Manuel to ensure the efficient operation of the F&B department in accordance with hotel policy.-Ensuring that the customer need & expectation are met by providing the standards of food presentation & service by each outlet.-Maintaining and cleaning all work areas, restaurant equipment and utensils to the high standard of cleanliness and hygiene required by the outlet.-Assisted servers with specialty drinks orders by preparing on-demand items without delay.-Implemented quality control initiatives while creating house-made cocktails, juice and preparations to reduce downtime and increase revenue.-Maintained secure cash drawers, promptly resolving discrepancies for accuracy.-Followed all safety requirements for alcohol service and maintained network of available ride services for inebriated customers. Show less

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  InterContinental Hotels Group

  Jan 1999 - Dec 2000

  Restaurant Supervisor

  Maintaining and cleaning all work areas, restaurant equipment and utensils to the high standard of cleanliness and hygiene required by the outlet.Overlook all the Food & Beverage outlets in the absence of the Restaurant Managers.Performing twice a week Manager on Duty.Appraisal: Elected Best Departmental Trainer.Greeted and interacted extensively with customers, promoting specials and providing details regarding key product offerings.Effectively scheduled and allocated assigned team in alignment with operational and customer needs.Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction. Show less

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  Rosewood Hotels & Resorts

  Jul 2000 - Jun 2012

  Head Waiter/ Restaurant Manager

  Coordinated team members with focus on productivity, efficiency, and enhancing customer experience.Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.Effectively scheduled and allocated assigned team in alignment with operational and customer needs.Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.Coordinated promotion of special menu items, motivating wait staff to increase sale of new specials and bundles.Effectively scheduled and distributed work assignments in alignment with operational and customer needs. Show less

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  Al Faisaliah Hotel

  Jul 2012 - Jun 2017

  Specialty Restaurant Manager

  .Prepared for and executed new menu implementations.Expertise in maintaining high quality Food & Beverage Standard that are related to hotel Requirement.Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.Developed, implemented and managed business plans to promote profitable food and beverage sales.Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.An enterprising leader with abilities in training and motivating subordinate to optimize contribution levels detail oriented with excellent creative, analytical and organizational skills.Well Communicator, organizational and interpersonal skills.A determined & enthusiastic person with the ability to interface cordially at all levels.A self-starter, quick learner and able to handle multiple tasks with the ability to work under tremendous work pressure.Leading & dealing effectively in a multi-cultural environment. Show less

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  Hotel Al Khozama

  Apr 2013 - Mar 2014

  Intrim Food & Beverage Manager

  Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.Limited portion sizes and used garnishes to control food costs.Complied with health and safety regulations.Managed all day-to-day operations within budgeted guidelines. Show less

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  Al-Bustan Residences (Olayan Group)

  Jul 2017 - Jun 2019

  Asst. Food and Beverage Manager

  Trained, supervised and motivated 28 employees to enhance customer service and encourage repeat business.Integrated personnel to maximize efficiency and maintain low employee turnover rate.Oversaw food preparation and monitored safety protocols.Investigated and integrated enhanced service and team management strategies to boost business profits.Set schedules for 35+30 staff by planning and designating shifts and hours.Purchased food and cultivated strong vendor relationships. Show less

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  Narcissus Hotel and Residence, Riyadh

  Jun 2019 - Aug 2019

  Food and Beverage Manager

  As a Food & Beverage Manager forecasts, preparing Budget, plans and controls the ordering of food and beverages Department.Analyzed Beverage Menu consumption trends, preparing subsequent action plans to maintain product freshness and consistent inventory levels.Purchasing” includes sourcing, ordering and transporting of F&B.In a hotel environment and often in a restaurant he may oversee the running of the restaurant and will be in charge of the staff in the restaurant.Training is the best source of improvement within the department.Associates growth make company and team stronger.Built stronger wine list aligned with trends, improved credibility of restaurant's program, and raised profitability per glass.Responsible for overall operation for all the restaurant, food and beverage managers hire staff, purchase food and stock, and make sure everyone is trained on proper food preparation, proper and legal alcoholic beverage service kitchen safety techniques and understand health standards.Following up to hotel chief steward about Cristal hygiene standard and making sure all are following by team.Making budget and forecast of the department.Introducing of new idea in the restaurants.Responsible of the hotel musical band too. Show less

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  Crowne Plaza® Hotels & Resorts

  Aug 2019 - Feb 2020

  Assistant Food Beverage Manager

  As Assistant Food & Beverage Manager i have developed and implement strategies to ensure revenue in food & beverage outlets increas, sales goals to achieved, marketing and promotional campaigns effectively implemented, activities plans has created and implemented. Trained, supervised and motivated 126 employees to enhance customer service and encourage repeat business.. Developed team and improve their performance through coaching and feedback, and create. performance and development goals for colleagues - recognize good performance.. Work with sales & marketing team to effectively utilize marketing, advertisement and promotional strategies.. Integrated personnel to maximize efficiency and maintain low employee turnover rate.Orchestrated positive customer experiences at all stages by overseeing every area of Food & Beverage operations. Show less

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  Restaurant Associates

  Feb 2020 - May 2021

  Consulting Specialist

  Successfuly open two Restaurants in city with good results.

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  Bahria Grand Hotel & Resort

  May 2021 - Oct 2021

  Food and Beverage Manager
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  Nomadia luxury Residence

  Dec 2021 - Jan 2023

  Project Manager

  Starting with experience

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  Tamimi Global Co LTD

  Jan 2023 - now

  Project Manager Tamimi Neom