Laura Genno

Experience

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  Euroboomerang

  May 2017 - Sept 2017

  Retail Sales

  - Store management - Communication with customers- Presentation of the products

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  Kuoni Tumlare

  May 2018 - Aug 2018

  Junior Supplier Coordinator

  - Preparing bookings, confirmations, request replies, special arrangements for all types of groups and series tours- Securing cancellation within deadline- Double checking and coordination of all services- Keeping Sales and local offices daily updated on the operation- Negotiating and renegotiating with all ground service suppliers- Ensuring a good relationship with all suppliers- Securing quality control- Preparation of documents according to Tumlare policies

• 

  Booking.com

  Nov 2018 - Mar 2019

  Customer Service Specialist (Russian and English speaking)

  - Rendering customers swift and professional services at a high-quality level over the phone or by e-mail and fulfilling of specifying requirements in the course of the regular work process.- Performance of client service and calls, creation of customer relations, preparing of orders and identifying sales opportunities.- Providing information regarding client's rules and regulations, knowledge of booking.com provided products, handling of complains and analysis of the feedback.

• 

  Eventify Life

  Jan 2019 - Oct 2019

  Product Specialist and Marketing Assistant

  - Process customer support issues (B2B and B2C) - Execute all the operational tasks coming from the global head of marketing and the one for the Estonian market (research potential leads, content management, social media posts)- Update and maintain knowledge base about the business products (user manual)

• 

  Veriff

  May 2019 - Aug 2019

  Verification Specialist

  - Identity verification based on the documents submitted according to internal guidelines- Revising and updating internal guidelines, providing feedback

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  Convious

  Feb 2020 - May 2023

  Convious is an end-to-end sales & marketing platform powered by Artifical Intelligence that drives online traffic, delivers the best customer experience, and implements dynamic pricing in real time.My tasks include: - Providing second-line support to customers- Taking care of the configuration process of onboarding new customers in our systems- Processing customer requests/set-up maintenance of our software- Troubleshooting issues with our product- Contributing to the automation process Show less

  • Product Manager

    Dec 2021 - May 2023

  • Operations Team Lead

    Sept 2020 - Dec 2021

  • Operations Specialist

    Feb 2020 - Sept 2020
• 

  TNW

  May 2023 - Aug 2023

  Product Manager

  The Next Web (TNW) is a media company that focuses on the latest trends, innovations, and developments in the tech industry. TNW also hosts annual conferences and events, bringing together entrepreneurs, tech enthusiasts, investors, and industry professionals from around the world. My tasks include: - Writing user stories and roadmap for the ticketing and media platform- Setting up product analytics dashboards- Extending internal documentation

• 

  Roamler

  May 2024 - now

  Product Owner

  Roamler is a mobile app platform that enables users to earn money by completing a variety of tasks and assignments in the Retail and Tech industries.My team focuses on the Roamler Admin functionalities, such as the job and questionnaire creation/management and review platform.