Ismail Maher

Experience

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  ETISAL International Group

  Apr 2012 - Jun 2013

  Technical Support Representative
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  TE data

  Jun 2013 - Oct 2014

  Technical Support Representative
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  ACETO INDUSTRIES

  Oct 2014 - Jan 2016

  IT Specialist

  IT administrator (Domain upgraded from windows server 2003 32bit towindows server 2008 R2 after full format, with DHCP role & File server & GPOand ISA on server 2003 with Hyper-V, then installed TMG)• Supporting users• Project kuraymat power station one (Infra installation2 units for UTP cables and switches and core switches).• Installing or changing software to fix Issues.• Running Reports to analyses common complaints and problem.• Remotely accessing for clients to make changes and fix problems.• Manage USERS & Computers. Show less

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  The British School Al Rehab

  Jan 2016 - Jun 2018

  IT help desk

  Responsible for below:• Setup and Configure Cisco Switches (layer 2/3).• Install Servers 2008 and organize Users & Files & GPO.• Install and Setup ICT Labs (OS, Office, Educational programs).• Install and setup ICT labs and remote programs (VNC& net support).• Install Kaspersky Server & print Server.• Install and setup Class Multimedia, Smart Board, Sound System, and Internet NetworkNodes.• Organize School IT data Sheet (Switches, racks, PC,Printers).• Management of Internet User Through FortiGate Firewall D100• Design Layout network of one school & 3 nursery Schools.• Support 700 Users• For all nurseries Completed the Following:o Install network Infrastructureo Setup active Directoryo Setup backup System (Qnap)o Setup DHCP servero Setup files Shared with user privilegeso Install Staff Attendance Payroll Finger print recognition System. Show less

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  Quad marketing solutions

  Jul 2018 - Feb 2019

  It system administrator

  Installing and configuring software, hardware and networks• monitoring system performance and troubleshooting issues• ensuring security and efficiency of IT infrastructure• Fixing Problems for computers• Installing Wi-Fi Access points.• Organize Users and Files.• Organize DHCP Server.• Supporting VoIP Team on Hard Phones.• Resolving problems with networks and other computer systems• Diagnosing system errors and other issue• Following up with customers to ensure full resolution of issue• Installing or changing software to fix issues• Manage AD users & computers Show less

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  Qsource Networks

  Apr 2019 - Apr 2020

  IT Specialist

  Nile sugar companyResponsible for Nile Sugar Customer with below:• Upgrade Microsoft Office from 2013 to 2016 for all Users.• Upgrade Microsoft win 10 from Version 1703 to 1903 for all Users.• Organize Asset for Desktop & Laptop & Dock Station andScreens.• SCCM System Center Configuration Manager.• Worked on SharePoint & Oracle.• Responding to queries via chat, email, or phone• Training other staff members on troubleshooting and diagnosing problems• Writing, editing, and revising training manuals for new and updated softwareandhardware• Providing technical assistance for questions and problems• Resolving problems with networks and other computer systems• Diagnosing system errors and other issues• Following up with customers to ensure full resolution of issues• Requesting feedback and/or monitoring calls and other methods of correspondence toimprove training methods.• Running reports to analyses common complaints and problems.• Installing or changing software to fix issues.• Remotely accessing for clients to make changes and fix problems.• Manage AD USER & Computers.• Responsible for cartridge Stock and Accessories Stock. Supporting Team On Asset Warranty. Show less

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  LSEgypt

  Apr 2020 - May 2022

  Information Technology Consultant

  Responsible for below:• Resolving problems with networks and other computer system.• Setting permission for shared files.• Backup data after install server FreeNAS on power edge 2950 (booting from USB).• Organize network cables and setting offers for network budget.• Supporting users for installing os and programs.• Upgrade ERP System with DoubleClick Company• Install UPS for all servers exist.• Controlling firewall PfSense for controlling websites and browsing• Supporting Alex branch users via remote• Installing Proxmox server (creating 5 virtual machines on it)• Installing Open Media Vault as backup solution• Installing infrastructure for our client1- Villa Shrouk Ehab El Far2- ElGalala Sewage planet3- Villa c229 Octobor4- Villa ElGezera5- 4 Flats• Installing Firewall FortiGate on 2 branch Cairo & Alex• Configure forti policies for access internet and allow servers• Installing DHCP and DNS Server on individual Server• Upgrading computers and laptops with SSD and Ram• Supporting company Ultimate Solutions Egypt installing onyx erp pro systema. created all company usersb. Giving every user his policy as-per his title for all modulesc. Giving access all users to access erp via vpn• Analysis Reporting for above servers• liaising with managerial staff, colleagues, and project clients• arranging payments for invoices for IT asset (firewalls-servers -computers- switches –routers ....... ,) and for project tools and components.• undertaking financial administration for projects payment and collection• monitoring financial transactions for it department & Show less

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  Attaby Consultancy

  May 2022 - Jun 2023

  System Administrator

  nstall Additional Domain controller.• Reorganize and create (OU & users & Groups)• Upgrade from server 2008 to 2016 for primary domain• Installing exchange server on windows 2016 (not Published )• Sync users and authenticate with Synology and apply Quota for folders.• Sync users and groups with Qnab storage• Install Manage Engine service desk for asset and ticketing system• Install manage engine OP• Print management with security printing• Deploy group policy for all users• Upgrading all windows and programs for users• Running Reports to analyses common complaints and problem.• Remotely accessing for clients to make changes and fix problems.• liaising with managerial staff, colleagues for all asset related to IT (laptopscomputers-firewalls – routers- switches-cameras-NVR -Servers-Racksaccess points)• Install papercut for monitoring printing logs• Installing Camera and configure NVR• Connecting door lock and configure• Backup all data from synology to Qnab with hyper backup• Deploying Group Policy Show less