Mohamed Ibrahim MBA

Experience

• 

  Arab Bank

  Mar 2011 - now

  • Drive and deliver exceptional sales performance by identifying and meeting customer needs through selling retail products and services.• Drive, manage & track the performance of the Branch towards achieving the set business and sales goals & targets.• Own and manage customer queries and complaints by taking ownership and resolving in a timely manner.• Identify when and where to refer customer to an appropriate area of delivery for specialist sales help and advice.• Set targets for branch staff in agreement with the head office targets and monitor the progress of the achievement.• Provide feedback on local competitor product activity• Detailed knowledge of consumer buying behavior, marketing techniques and evolving trends.• Auditing the daily operation report and make the necessary correction actions and Ensure adherence to the Branch Operating Model in branch.• Manage, monitor and develop the branch's profitability.• Leading and coordinating the planning and management of assignments and ensuring that the engagements are executed in accordance with the bank's methodologies.• Monitor the branch’s performance / profitability and take corrective action to improve staff performance.• Manage the preparation of required periodical statistics, and pass the branch’s achievements reports to the Branch Network Manager.• Manage the implementation of Service Quality action plans as set for branches. Show less March 2011 – March 2012 Arab bank plc Sales Manager (Assets sales manager consumer Banking) Accountable for:• Implementing the sales plan for the department to achieve the goals set by the retail Management.• Ensure Direct Sales Channel at country Level adheres to Direct Sales standards set by Global Channel.• Implement the Direct Sales initiatives set by Global Channel in line with Retail Strategy.Key Roles:• Develop the Direct Sales Budget & propose it to Country Retail Head for approval.• Manage and oversee the implementation of the detailed sales plans of Direct Sales team.• Drive, manage and track the performance of the Direct Sales team in the country towards achieving the set business goals and targets.• Set department’s sales targets in addition to setting staff targets in coordination with them , Supervising and assessing their performance , in addition to monitoring their working hours, training and developing their skills to achieve the set goals.• Promoting the bank’s services and products through direct and cross selling to achieve the bank’s goals and increase its market share in those products.• Maintain the relationship with the customers and work constantly on improving it, and ensure that service quality exceeds customer‘s expectations and fulfils their needs on a level that ensure preserving those customers.• Supervise the preparation of required periodical statistics, and pass the departments’ achievements reports to the Retail head in the country• Participate in training sessions and seminars aiming at increasing knowledge of bank’s products and services as well as competitors’ products and services. Show less

  • Senior District Manager

    Nov 2014 - now

  • Zone Manager

    Sept 2014 - Oct 2014

  • Branch Manager

    Mar 2012 - Sept 2014

  • Sales Manager Consumer Banking

    Mar 2011 - Mar 2012