ABDUL RASHEED

Experience

• 

  Melbourne Institute of Technology

  Jul 2017 - Jul 2019

  Network Graduate
• 

  Green Light Worldwide

  Dec 2020 - Oct 2022

  Information Technology Support Engineer

  • Windows up-gradations, data migration, backups and data restore external drives and/or cloud.• Windows migration rollout through US External drives or through networks.• Worked as field engineer to configure Routers/Switches with providing remote access by using Team Viewer, Putty and Skype or WEBEX.• Network troubleshooting using resources such as Cisco Console cable (DB9 – RJ45 or USB RJ45) available.• Providing support in hardware replacement and upgrade including assembling hardware equipment.• Developed organizational units in Active Directory (AD) and managed user security with group policies.• Microsoft Office 365 Admin Center• Windows migration/imaging, Desktop Station installation with connecting monitor/screen and Dock Station.• Mounting and installation of Network devices such Routers, Switches, Access points, Servers etc.• Troubleshooting of Computer devices and connecting Keyboards, mice, patch cables for workstations.• Cable Management and Rack and Stack of network devices.• IT Audit including Server Room (Routers, switches, power system, Racks, Cabling), PCs, Ipads, MAC devices, Laptops, Cash registers, Printers and cable management. Show less

• 

  NTT

  Oct 2022 - May 2023

  MS (Managed Service) Engineer L1: Monitoring

  I’m thrilled to be starting a new job as Managed Service Level 1 Engineer at NTT Australia. This is an amazing opportunity and I’m really looking forward to getting started. Thanks to everyone who has helped me along the way!I am thankfull to my management and coworkers for their contributions to my professional development and for all of the possibilities they’ve given to me at GreenLight Worldwide.Key Roles and Responsibilities: • Monitors client infrastructure and solutions• Identify problems and errors prior to or when they occur• Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction• Investigate first line incidents assigned and identify the root cause of incidents and problems• Fulfil approved requests following agreed procedures• Provide telephonic or chat support to clients when required• Execute approved maintenance activities including patching and configuration changes• Follow the required handover procedures for shift changes to ensure service continuity• Report and escalate incidents where necessary• Ensure the efficient and comprehensive resolutions of incidents and requests• Proactively identify opportunities for work optimisation• Update existing knowledge articles or create new ones• Identify opportunities for work optimisation including opportunities for automation of work, request fulfilment, incident resolution and other general process improvement opportunities.I am thankful to my management and coworkers for their contributions to my professional development and for all of the possibilities they’ve given to me at GreenLight Worldwide. Show less

• 

  NTT Ltd.

  Feb 2023 - now

  • Installing and configuring Clients’ computer systems under SCCM and Microsoft Endpoint Manager Environment/Enrolling Devices/Mobile phones in Intune/Deploy Windows PCs using Windows Autopilot and testing Device compliance issues periodically.• Supporting tickets in ticketing system (ServiceNow/SNI/EDC) according to the standardized Selection, Planning, Delivery, Maintenance and ITIL methodology.• Managing users, devices and licensing using Microsoft Endpoint Configuration Manager/Microsoft Active Directory Domain Services.• Meeting with clients to diagnose software, Networking or Hardware issues/Dell, HP, M Surface Pro, Apple MacBook/Meeting Rooms IoT Setup-Cisco Telepresence Units etc.• Security and antivirus measures (CrowdStrike Falcon Sensor, Qualys and Umbrella), Microsoft Windows Defender Firewall and Symantec Endpoint Protection and Microsoft Windows Encryption features such as BitLocker.• Notifying and communicating work records via email or ITIL System internally and externally such as Departure of employees with HR, Payroll/Lodging Repair cases with Dell/Connecting, disconnecting users’ mobile plans/Creating IT consumable purchase requests etc. • Monitoring servers/Health checks of systems/Creating new Starter accounts in AD, O365 and Exchange for NTT clients such as: KPMG, NBN, HostPlus and Suncorp bank by accessing their servers using jump hosts and VPNs. Managing new WDE user/existing user accounts in Genesys GAX Administrator for client like Suncorp bank.• Managing Building Access Card System/Adding, deleting users, and configuring Access cards for NTT and Dimension Data Clients across NSW ACT and Queensland.• Troubleshoot Multi-Function Printers (RICOH, Cannon etc.), Label Printers (Zebra etc.)/Mapping Print Server/Shared Printer to users’ accounts.• Providing technical support on-site or remote access systems via NTT Remote Support, Team Viewer etc. Show less

  • MS Engineer Level-2

    Nov 2023 - now

  • (MS) Engineer Level-1

    Feb 2023 - Nov 2023