Tushar Daspute, MBA (Hospitality), BSc (Hospitality)

Experience

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  Quality Inn Regence

  Dec 2009 - Apr 2010

  Receptionist Cum House Keeper

  Front Office Handed Guest Calls, check in and check out procedure. Maintained log book, occupancy report.House Keeping  Handling Guest Calls and Making Rooms. Maintained occupancy reports, register of laundry and register of lost and found. Food and Beverage Service Prepared Miseen Place, Guest Room Service, Taking Order for Room Service Serving and clearing of tables.

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  Hotel Quality Inn (Choice Group Of Hotels)

  Aug 2010 - Jun 2011

  Front Office Assistant

  Handling Guest Calls.Handling Guest Complaints.Preparing List of Arrivals and Departures.Maintaining Log Book.Maintaining Daily Occupancy Report.

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  Panoramic Group of Companies

  Jul 2012 - Jul 2013

  Front Office Associate

   Handled Guest Complaints. Handled Check in and Check out procedure. Maintained list of arrivals and departures. Handled Guest Mails and Reservations. Handled Cash.Achievements: Handled record of cash in an error free manner.

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  KAMAT HOTEL INDIA LTD

  Nov 2013 - Jun 2014

  Reservation Supervisor

   Handled Guest Calls. Handled all online portals. Handled Guest Complaints. Responsible for taking care of Guest Service during their stay. Handled Check in and Check out procedure. Responsible for taking care of advance payment for room reservation.Achievements:• Learned Organizational skills with attention to detail and able to handle multiple task.• Earned Skill to resolve customer concerns with reservation and billing issue.

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  Hotel Le Grand Bellevue

  Jan 2015 - Apr 2015

  Internship

   Prepared the daily Mise en place. Setted up and clearing of tables. Served food and beverages. Supported the restaurant service crew.Achievements:• Gained the knowledge about food and beverage

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  Hotel Du- Lac Switzerland

  Apr 2015 - Jun 2015

  Management Trainee

   Prepared Mise en place Service. Involved in clearing Tables.Achievements: • Completed my management training successfully.• Learned many new things which I can use in my professional carrier.

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  Tandoori Indian Restaurant GmbH (Switzerland)

  Jul 2015 - Jun 2016

  Trainee Assistant Catering Manager
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  Hotel Express Inn Nashik

  Apr 2017 - Mar 2018

  Front Office Executive

  Roles  Looked after Check Inn Checkout Procedure. Successfully Handled Guest Complaints. Responsible for Cash management.  Handled Logbook Shift wise. Involved in Allotting Rooms. Handled Phone calls.Achievements:  Successfully completed management training. Learned many new things which I can use in my professional carrier.

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  Treebo Hospitality Ventures

  Mar 2018 - now

  Property Manager

   Handled guest’s complaints and quires. Handed more than one property. Responsible for reservations and bookings. Involved in Staff training. Handed quality assurance of all departments of the hotel. Achievements: • Successfully trained and coached staff who were under me.• Maintained customer retention rate to achieve the target

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  OYO

  May 2019 - now

  Hotel Manager

  Roles • Handling guest complaints and quires.• Handling reservation for bookings.• Handling guest folios.• Staff training. • Room auditing. Achievements:• Increased satisfaction of existing customer.• Solved problem and challenges for decreasing customer complaints.