
Nina Bojkovska
Customer Care/ Sales

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About me
Key Account Manager at AWT International Colgate-Palmolive
Education

Ss. Cyril and Methodius University of Skopje
2012 - 2015Master of Business Administration (M.B.A.) Master studies MBA 9,82
Ss. Cyril and Methodius University of Skopje
2006 - 2010Social Work and Politics 9,72
Experience

Makedonski Telekom AD
Oct 2010 - Apr 2011Customer Care/ Sales▪ Presenting, promoting and selling products/services (3 Max, Call and Surf, Optic, Web and Walk)▪ Customer care▪ Consulting customers

NLB Tutunska Banka
Apr 2012 - Jun 2012Intern in service for micro and small businesses▪ Evaluating credit applications▪ Analysing credit worthiness▪ Examining the working of the small business▪ Creating reports and other administrative work

AWT International- Colgate Palmolive
Mar 2013 - May 2015Marketing and Trade Coordinator▪ Develop marketing strategies aligned with the brand strategy ▪ Coordination with Marketing and Sales the support for all marketing activities and new launches.▪ Align Trade Marketing and Brand Managers and take into account respective feedback and suggestions▪ Creation, coordination and control of in-store execution of marketing materials▪ Active participation of planning of marketing budget▪ Event organization ▪ Development, coordination and control for all types of product visibility in retail (PoP materials, planograms, priority assortment etc)▪ Organizing promotions with promoters (briefing, creation of route plans, measuring of their results and success rate)▪ Planning, development and procurement of all types of marketing materials as well as conducting regular warehouse inventories Show less

AWT International Colgate-Palmolive
Jun 2015 - nowKey Account Manager▪ Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition▪ Acquire a thorough understanding of key customer needs and requirements▪ Expand the relationships with existing customers by continuously proposing promotions that meet their objectives▪ Leading and coordinating of merchandizing and sales teams▪ Responsible for sales at KA and LKA customers ▪ Conduction annual negotiations, creating sales plans and sales targets▪ Ensure the correct products and services are delivered to customers in a timely manner▪ Serve as the link of communication between key customers and internal teams▪ Resolve any issues and problems faced by customers and deal with complaints to maintain trust▪ Play an integral part in generating new sales that will turn into long-lasting relationships▪ Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics▪ Identifying our brand’s main audience and determining how to best communicate with it▪ Budget tracking and optimizing resources▪ Analysing sales figures and supporting sales activities▪ Training and coordinating of merchandizing and sales teams▪ Monitoring market trends▪ Measure and report performance of all marketing campaigns, and assess against goals (ROI and KPIs) Show less
Licenses & Certifications

Category management
Triple S LearningMay 2013
Event management
Nongovernment organization “Youth Educational Forum”Dec 2010
Financial management
Nongovernment organization “Youth Educational Forum”Dec 2010
Nongovernment organization “Youth Educational Forum”
Nongovernment organization “Youth Educational Forum”Nov 2010
Project cycles management
Nongovernment organization “Youth Educational Forum”Nov 2010
Communication skills
Nongovernment organization “Youth Educational Forum”Oct 2010
Certificate for workshop on the topic entrepreneurial and business ideas
PSM foundationNov 2009
E commerce Training
Colgate-PalmoliveApr 2024
Successful negotiation skills
Poslovna učinkovitost d.o.o.Jul 2024
Business Presentation Skills training
Colgate-PalmoliveFeb 2024
Languages
- enEnglish
- seSerbian
- spSpanish
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