Samet Orhan

Experience

• 

  Burak Bora Anadolu Lisesi

  Oct 2021 - Feb 2022

  Stagiaire
• 

  Saint Joseph Lisesi Eğitim Vakfı Özel Küçük Prens Okulları

  Mar 2022 - Jun 2022

  Stagiaire chez Saint Joseph Lisesi Eğitim Vakfı Özel Küçük Prens Okulları
• 

  Innoscripta GmbH

  Sept 2022 - Feb 2023

  innoscripta GmbH is an international software and technology transfer company specializing in cloud-based software for research and development.- Consulting regarding national research & development funding programs - Cost structure analysis- Training new team members + team building- New customer acquisition- Continuous further development of the sales process

  • Teamlead B2B Sales & Innovation Consulting

    Nov 2022 - Feb 2023

  • B2B Pre-Sales Specialist

    Sept 2022 - Oct 2022
• 

  Insider.

  Mar 2023 - Feb 2025

  • Provided actionable feedback to the product team resulting in four implemented enhancements, including rule order processing and customization workflow improvements.• Ensured compliance with SLAs for response and resolution times, maintaining a 93%+ partner satisfaction rate. • Provided technical support for 15+ products in MENA and EMEA regions, focusing on the French market.• Diagnosed and resolved technical issues, ensuring seamless partner experiences.• Addressed customization requests to enhance product functionality and user satisfaction.

  • Technical Support Consultant

    Feb 2024 - Feb 2025

  • Technical Support Specialist

    Mar 2023 - Feb 2024