Samet Orhan

Samet Orhan

Stagiaire

Followers of Samet Orhan916 followers
location of Samet OrhanIstanbul, Türkiye

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  • Timeline

  • About me

    Technical Support Consultant @ Insider | Problem Solving, Written Communication

  • Education

    • Marmara University

      2017 - 2022
      Bachelor's degree French Language Teacher Education 3.30
    • İstanbul Üniversitesi

      2019 - 2025
      Lisans Derecesi Siyaset Bilimi ve Uluslararası İlişkiler
    • Yeditepe Üniversitesi

      2016 - 2017
      Lisans Derecesi ENGLISH LANGUAGE AND LITERATURE/LETTERS
  • Experience

    • Burak Bora Anadolu Lisesi

      Oct 2021 - Feb 2022
      Stagiaire
    • Saint Joseph Lisesi Eğitim Vakfı Özel Küçük Prens Okulları

      Mar 2022 - Jun 2022
      Stagiaire chez Saint Joseph Lisesi Eğitim Vakfı Özel Küçük Prens Okulları
    • Innoscripta GmbH

      Sept 2022 - Feb 2023

      innoscripta GmbH is an international software and technology transfer company specializing in cloud-based software for research and development.- Consulting regarding national research & development funding programs - Cost structure analysis- Training new team members + team building- New customer acquisition- Continuous further development of the sales process

      • Teamlead B2B Sales & Innovation Consulting

        Nov 2022 - Feb 2023
      • B2B Pre-Sales Specialist

        Sept 2022 - Oct 2022
    • Insider.

      Mar 2023 - Feb 2025

      • Provided actionable feedback to the product team resulting in four implemented enhancements, including rule order processing and customization workflow improvements.• Ensured compliance with SLAs for response and resolution times, maintaining a 93%+ partner satisfaction rate. • Provided technical support for 15+ products in MENA and EMEA regions, focusing on the French market.• Diagnosed and resolved technical issues, ensuring seamless partner experiences.• Addressed customization requests to enhance product functionality and user satisfaction.

      • Technical Support Consultant

        Feb 2024 - Feb 2025
      • Technical Support Specialist

        Mar 2023 - Feb 2024
  • Licenses & Certifications

  • Volunteer Experience

    • Store Assistant

      Issued by Çağdaş Yaşamı Destekleme Derneği on Feb 2019
      Çağdaş Yaşamı Destekleme DerneğiAssociated with Samet Orhan