Felicitas Ihiaso

Experience

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  Innovate digital services

  Apr 2021 - Jan 2023

  Secretary

  I managed day-to-day office operations and a team of administrative staff, improved team efficiency by 30% by implementing standardized processes with Trello HubStaff and other CRM software, conducted regular training sessions for staff, and reduced office supply costs through inventory control and vendor negotiations. Additionally, I supported C-level executives by managing their calendars, coordinating meetings, and handling domestic travel arrangements.

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  Obalaju high school

  Jun 2022 - Jul 2023

  Teacher

  I created a positive environment for learning, guided my students, and maintained classroom order for everyone's success.

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  Amazing Properties USA

  Nov 2022 - Jan 2024

  Administrative/Customer Support VA (Virtual Assistant)

  I delegated tasks to team members using Trello, Google spreadsheets and SweetProcess. I tracked all expenses and maintained the confidentiality of login information. I set up security on private social media accounts and handled inquiries.I organized meetings with clients and teammates for brainstorming and progress updates. I drafted contracts and sent confidential emails to prospective clients.I handled calls and resolved inquiries by researching and asking questions.I generated video and graphics content using Flexfilm and Canva and posted regularly with AI-generated write-ups.I mastered CRM software, underwent training and implemented it for administrative tasks. Show less

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  ABEC ELECTRICAL ENGINEERING

  Jun 2023 - Jan 2024

  Executive Administrative Assistant

  I provided essential support to the executive team by managing calendars, drafting and editing communication, maintaining files, screening correspondence, and coordinating office supplies, and logistics for high-profile customers with Google Suite. All duties were carried out with professionalism, confidentiality, attention to detail, and excellent communication skills.

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  Freelance

  Jul 2023 - Jul 2023

  LEAD DATA ENTRY

  I've gathered a list of potential customers interested in my client's services. #leadgeneration #sales #marketing #businessgrowth