Amr Khalil

Experience

• 

  AA Grand Oasis Resort

  Sept 2014 - Apr 2015

  IT Specialist

  • Providing 1st level technical support via phone, e-mail and remotely.• Installing, configuring and troubleshooting multi-vendor systems and third-party applications.• Diagnosing and solving basic hardware and software faults.• Troubleshooting basic network issues.• Maintaining end-user data backup and restoring it at the time of need.• Ensuring sufficient Wi-Fi coverage and maintaining speed performance for guest public areas.• Maintaining audio and video equipment in conference rooms in addition to supporting CCTV systems.• Escalating systems issues and involving experts wherever required in order to troubleshoot complicated cases quickly.• Performing inventory adjustments of the entire network devices, hardware, software, licenses, etc.• Implementing procedural documentation and IT relevant reports.• Handling guests and internal customers IT related complaints and inquiries. Show less

• 

  Amwaj Oyoun Resort & Casino

  May 2015 - Dec 2017

  IT Supervisor

  • Installing, troubleshooting and managing multi-vendor systems and third-party applications.• Providing 24/7 technical assistance support to all staff inquiries related to computer systems whether hardware or software.• Ensuring backup and disaster recovery operations are running smoothly.• Enhancing security protection in order to minimize or prevent critical data loss or damage.• Ensuring sufficient Wi-Fi coverage and maintaining speed performance for guest public areas.• Setting up, trialling, running CCTV systems and providing support to authorized departments.• Initializing electronic door locks as well as reading openings and encoding master keys according to the policies.• Escalating systems issues and involving experts wherever required in order to troubleshoot complicated cases quickly.• Performing inventory adjustments of the entire network devices, hardware, software, licenses, etc.• Implementing procedural documentation and IT relevant reports as well as recording events, problems and their resolution in logs.• Handling guests and internal customers IT related complaints and inquiries. Show less

• 

  Baron Hotels and Resorts Egypt

  Jan 2018 - Jun 2018

  Assistant IT Manager

  • Installing and configuring mandatory systems, servers, PCs, firewalls, POS workstations, printers, scanners and other related devices.• Initializing systems, interfaces and applications in order to communicate and serve each other smoothly.• Ensuring that all assets assigned to the department run with minimum or no downtime.• Designing and Implementing backup disaster recover plan and monitoring backup tasks on daily basis.• Deploying Wi-Fi points and extending coverage at hotel public areas as well as responding to guests IT related inquiries.• Coordinating with vendors and with company personnel in order to facilitate purchases or provide systems maintenance services.• Ensuring that all software run with no output errors, no response time problems according to defined specifications.• Performing inventory adjustments of the entire network devices, hardware, software, licenses, etc.• Troubleshooting network connectivity issues and extending new point-to-point links whether fiber or ethernet.• Setting up E-mails and systems users accounts and ensuring proper permissions are assigned to each according to their job level.• Initializing electronic door locks as well as reading openings and encoding master keys according to hotel policies.• Directly reporting to Area IT Manager, suggests on the existing and future systems and projects being developed or implemented. Show less

• 

  Hyatt Regency

  Jun 2018 - Jan 2020

  Assistant Manager Information Systems

  • Install, configure, maintain, upgrade, and manage servers, PCs, laptops, multifunction printers, point of sale workstations, kitchen display system printers, and other related equipment.• Provide technical support to hotel guests, executive committee, and staff including but not limited to preparing technology equipment for conference, meeting rooms, and other events.• Manage user security groups, email accounts, property system logins, and ensure proper privilege are assigned to each user according to their job levels.• Perform data onsite/offsite backups, disaster recovery operations.• Diagnose and troubleshoot network, systems including hardware, and software faults.• Handle business critical incidents, engage vendors and coordinate with other teams for speedy resolution.• Plan, coordinate, and implement network and systems security measures in addition to performing site vulnerabilities remediation in accordance with Hyatt’s cybersecurity team guidelines and recommendations.• Maintain up to date staff records and approves leave requests.• Ensure that all assets assigned to the department run seamlessly with no or minimum downtime.• Resolve incidents assigned by global IT operation team.• Execute user rights audit reports as required.• Perform other related duties as assigned by Information Systems Manager/Area IT Manager.• Participate management meetings and conference calls during absence of Information Systems Manager.• Train employees on updated IT policy and overseeing performance reviews. Show less

• 

  Alila Jabal Akhdar

  Jan 2020 - Dec 2020

  IT Manager
• 

  Steigenberger Hotels and Resorts

  Feb 2021 - Feb 2022

  Senior IT System Administrator
• 

  Hyatt

  Mar 2022 - now

  Information Systems Manager