
Florence BONO

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About me
Demand & Volume framework lead (Global process owner) chez AXA Group Operations
Education

Conservatoire National des Arts et Métiers
2002 - 2004Computer Programming/Programmer, General
Experience

AXA Technology Services
Feb 2009 - May 2017Coordinatrice de Chefs de Projets en charge des lots de déploiements logiciels et/ou matériels. - Gestion d'un portefeuille de projets - Management opérationnelle des Chefs de Projets : recrutement, encadrement, coaching - Management financier d'enveloppes budgétaires (évolution de 100k€ à + 1M€ annuelle) - Appel à prestation : rédaction des cahiers des charges, comparaison et choix du prestataire retenu - Encadrement des équipes d'intervenants techniques dans le respect des normes de sécurités des biens et des personnes et sûreté informatiqueCoordinatrice du Pôle de gestion des demandes non standards (NSWR). - Management fonctionnel de l'équipe - Suivi, reporting, amélioration des process Show less
Knowledge & Communication Manager
Apr 2015 - May 2017Change Agent - Meeting Transformation (10%FTE)
Mar 2016 - Apr 2017Deployment Projects & NSWR Coordinator
May 2014 - Mar 2015Deployment Projects Manager
Feb 2009 - Apr 2014

AXA Tech
Mar 2015 - Apr 2017Lean Navigator Workplace (20%FTE)
AXA Group Operations
May 2017 - now2021 - 2022, Volume Consumption Management initiative: I am currently leading this multi-annual internal project. The objective is to provide a unique global process to collect, consolidate and share data around volume consumption, including financial translation of GO product and services by AXA entities but also internally through cross-contribution for projection (budget & forecast) and real consumption and amounts (actuals). Starting with a quick win approach, a more stable tool is putting in place to be compliant to GO Architecture and GO Data Office principles. The target operating model has been designed with workgroup members covering Product Management, Account Management, Pricing Management and Finance budget and costing activities.Wave 1 GO Global ProductsWave 2 Native cloudI also contribued to other transversal topics as AXA GO Forward program (internal reorganization) and supported Workplace and Network transformation around request/demand management.As of Oct'22, Volume Consumption Management is embedded in a more global Engagement framework for which I also contribute to define Demand Management, taking the lead of this project squad.2019 - 2020, Business driven & Product organization initiative: I was leading this initiative.Several key processes have been delivered or updated as Product Portfolio Management, Product Catalog Management and Product Lifecycle Management, but also the merge of formal ATS & AGS catalog of products with AXA GO Global Products Catalogue and the interactions with GO financials process and tools and harmonization of pricing model.I also contribued to other transversal topics as AXA GO Forward program (internal reorganization). Show less
Demand & Volume framework lead (Global process owner)
Feb 2023 - nowIT Transformation Officer
Apr 2019 - Mar 2023Process Manager and Data Quality
May 2017 - Mar 2019
Licenses & Certifications

Prosci Change Management Certified
Nexum.euJun 2019
ITIL Fundation V3
Mar 2011
Certified Scrum Product Owner® (CSPO)
AgilBeeMar 2025
Communication constructive
DocendiSept 2016
Management d'un portfolio de projets
ORSYSSept 2015
Communication en organisation transversale
DocendiOct 2014
Sauveteur Secouriste au Travail
INRS FranceOct 2016
Volunteer Experience
Bénévole
Issued by AXA Atout Coeur on Feb 2009
Associated with Florence BONOécrivain publique bénévole
Issued by Larris au Coeur on Jun 2017
Associated with Florence BONO
Languages
- frFrançais
- anAnglais
- esEspagnol
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