Florence BONO

Florence BONO

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location of Florence BONOÉvreux, Normandy, France

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  • Timeline

  • About me

    Demand & Volume framework lead (Global process owner) chez AXA Group Operations

  • Education

    • Conservatoire National des Arts et Métiers

      2002 - 2004
      Computer Programming/Programmer, General
  • Experience

    • AXA Technology Services

      Feb 2009 - May 2017

      Coordinatrice de Chefs de Projets en charge des lots de déploiements logiciels et/ou matériels. - Gestion d'un portefeuille de projets - Management opérationnelle des Chefs de Projets : recrutement, encadrement, coaching - Management financier d'enveloppes budgétaires (évolution de 100k€ à + 1M€ annuelle) - Appel à prestation : rédaction des cahiers des charges, comparaison et choix du prestataire retenu - Encadrement des équipes d'intervenants techniques dans le respect des normes de sécurités des biens et des personnes et sûreté informatiqueCoordinatrice du Pôle de gestion des demandes non standards (NSWR). - Management fonctionnel de l'équipe - Suivi, reporting, amélioration des process Show less

      • Knowledge & Communication Manager

        Apr 2015 - May 2017
      • Change Agent - Meeting Transformation (10%FTE)

        Mar 2016 - Apr 2017
      • Deployment Projects & NSWR Coordinator

        May 2014 - Mar 2015
      • Deployment Projects Manager

        Feb 2009 - Apr 2014
    • AXA Tech

      Mar 2015 - Apr 2017
      Lean Navigator Workplace (20%FTE)
    • AXA Group Operations

      May 2017 - now

      2021 - 2022, Volume Consumption Management initiative: I am currently leading this multi-annual internal project. The objective is to provide a unique global process to collect, consolidate and share data around volume consumption, including financial translation of GO product and services by AXA entities but also internally through cross-contribution for projection (budget & forecast) and real consumption and amounts (actuals). Starting with a quick win approach, a more stable tool is putting in place to be compliant to GO Architecture and GO Data Office principles. The target operating model has been designed with workgroup members covering Product Management, Account Management, Pricing Management and Finance budget and costing activities.Wave 1 GO Global ProductsWave 2 Native cloudI also contribued to other transversal topics as AXA GO Forward program (internal reorganization) and supported Workplace and Network transformation around request/demand management.As of Oct'22, Volume Consumption Management is embedded in a more global Engagement framework for which I also contribute to define Demand Management, taking the lead of this project squad.2019 - 2020, Business driven & Product organization initiative: I was leading this initiative.Several key processes have been delivered or updated as Product Portfolio Management, Product Catalog Management and Product Lifecycle Management, but also the merge of formal ATS & AGS catalog of products with AXA GO Global Products Catalogue and the interactions with GO financials process and tools and harmonization of pricing model.I also contribued to other transversal topics as AXA GO Forward program (internal reorganization). Show less

      • Demand & Volume framework lead (Global process owner)

        Feb 2023 - now
      • IT Transformation Officer

        Apr 2019 - Mar 2023
      • Process Manager and Data Quality

        May 2017 - Mar 2019
  • Licenses & Certifications

    • Prosci Change Management Certified

      Nexum.eu
      Jun 2019
    • ITIL Fundation V3

      Mar 2011
    • Certified Scrum Product Owner® (CSPO)

      AgilBee
      Mar 2025
    • Communication constructive

      Docendi
      Sept 2016
    • Management d'un portfolio de projets

      ORSYS
      Sept 2015
    • Communication en organisation transversale

      Docendi
      Oct 2014
    • Sauveteur Secouriste au Travail

      INRS France
      Oct 2016
  • Volunteer Experience

    • Bénévole

      Issued by AXA Atout Coeur on Feb 2009
      AXA Atout CoeurAssociated with Florence BONO
    • écrivain publique bénévole

      Issued by Larris au Coeur on Jun 2017
      Larris au CoeurAssociated with Florence BONO