Carla Ferrusca

Experience

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  Grupo Vidanta

  Jun 2013 - Apr 2017

  Entertainment Supervisor

  Staff Supervisor in charge of 17 people for both Adults and Kids activitiesCreation and assignment of team's schedules for activities (daily/weekly rota)Staff training: induction of new staff members, health and safetyGovernance and regulation checks to maintain "AA Hotel scheme" for quality standardsSupporting Manager in the creation of Procedures, and Manuals for all activities (sports, themed nights, pool and beach games,...) Production of reports for Customer SatisfactionOrganization of events and themed parties Show less

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  Redwood Villas

  Aug 2018 - Jun 2019

  Front Desk Supervisor

  Supervision of a team of 5 people including 2 concierges and 3 receptionists Ensured full Customer satisfaction cycle from guest check-ins, to account management and check-out.All guests requests solved within 30min of the requirement being raisedPlanned and delivered the daily rooms' assignment, working collaboratively with other departments (Housekeeping, Maintenance)Provision of multiple Excel reports for audit purposes, and maintenanceLiaising with accountancy for billing and invoicing queriesLeading community management activities (flyers, social media, animations) Show less

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  The Camel Pub

  Nov 2021 - Nov 2023

  Staff Supervisor

  Monitor the daily pub operation to ensure efficiency, effectiveness, safety, and fun.Supervision of all pub areas and staff implementation in order to enhance levels of service, quality, and sanitation standards.Ensure that all customers are served in an efficient and friendly manner.Ensure the highest standard of cleanliness and maintenance in all areas.Staff training.

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  Everypawdy

  Nov 2023 - now

  Operations Manager