
Melissa Bradshaw
Customer Service Representative

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About me
Information Technology Technical Recruiter @ Experis
Education

American InterContinental University
2012 - 2014Bachelor of Business Administration - BBA Human Resources Management and Services
Experience

Avis Budget Group
Dec 2004 - Jul 2011Customer Service Representative-Complete rental transactions and agreements for customers following established guidelines and procedures.-Utilize strong customer service skills, and established sales techniques in order to meet sales goals set by management.-Maximize vehicle rental and sale of incremental products, accessories, and services based on vehicle availability and customer needs.-Answer and respond, in a professional manner, to customer inquiries or any complaints they may have.

Sprint
Mar 2012 - Jan 2014Sales Lead-Provide outstanding sales and service support for the wide range of customers that walk in the door to the retail location.-In partnership with outside sales, develop customer rapport and identify sales opportunities whether in the store or at the customers location.-Maintain and expand sales, product, service, industry, market and competitive knowledge and skills-Provide general knowledge/training to each customer as they purchase new handsets/data applications.-Maintain the highest level of customer satisfaction by having each customers issue resolved in the timeliest manner.Work in a fast-paced team environment with sales as your primary focus Show less

Crown Services
Feb 2014 - Jun 2017Staffing CoordinatorMust be very organized and pay great attention to detail. The ability to multitask and work under pressure is a must in this position, as well as customer service to both employees and clients. -Actively seek new and effective techniques to recruit qualified employees-Screen and interview candidates-Match candidate skills to client needs-Schedule and prepare candidates for client interviews-Present job offers to candidates-Work proactively with client hiring managers to understand their immediate and up-coming need-Perform service calls/visits to clients to assure Total Customer Satisfaction- General office duties: answering phones, filing, spreadsheets and other tasks as assigned-Work well alone or as part of a team-Communicate effectively Show less

Manpower
Jul 2017 - Feb 2024Talent Agent
Dec 2020 - Feb 2024Senior Recruiter
Jul 2017 - Dec 2020

Experis
Feb 2024 - nowInformation Technology Technical Recruiter
Licenses & Certifications

Bronze Certification
ManpowerApr 2019
First Aid/CPR/AED for Schools and the Community
American Red CrossMar 2023
Q2 2022 Regional Top Talent Agent
ManpowerAug 2022
SHRM Certified Professional (SHRM-CP)
SHRM
Certified Senior Recruiter
ManpowerJan 2020
Certified Talent Agent
ManpowerDec 2020
Volunteer Experience
Executive Board Member
Issued by Mooresville Junior Baseball Softball League on Dec 2021
Associated with Melissa BradshawBusiness Owner
Issued by Indiana Fury Fastpitch on Feb 2025
Associated with Melissa Bradshaw
Languages
- enEnglish
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