Florian Ducrot

Experience

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  NXO France (NextiraOne)

  May 2004 - Oct 2017

  Outline : Managed and implemented IP Téléphonie and Unified Communication projects for large accounts customers (banking, insurance, industry, government) mainly in the Paris Region. Provided support on issues raised by customers.Projects responsibilities :- Wrote tender responses, provided business and technical presentations- Drafted project deliverables (specifications, test plan, etc.), led the scoping meeting- Designed, installated, configured and deployed UC solutions based on client-server architecture- Reported the project status, planned the implementation, transferred knowledge to technical staffOperational responsibilities :- Investigated level 2/3 issues raised by customers, detected customer needs and opportunities- Coordinated technical escalations with English speaking vendor support- Trained ToIP/UC experts and apprentice engineers as part of the internal training programKey achievements :- Implemented a PC-based telephony & voicemail solution project to 15,000 end users- Deployed a telephony & videoconferencing solution project on IP-Phones, PCs, tablets, smartphones within a VMWare virtualized architecture and an English-speaking work environment Show less

  • IP Telephony and Unified Communications Architect

    Jan 2010 - Oct 2017

  • IP Telephony and Unified Communication Expert

    Sept 2006 - Dec 2009

  • Engineer by apprenticeship

    May 2004 - Aug 2006
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  Société Française du Tunnel Routier du Fréjus [SFTRF]

  Feb 2020 - Feb 2024

  Telecom & Network Project manager - Team leader

  Outline : Managing IT, telecom and network projects. Leading an operational team made up of 4 administrators. Managing tenders and maintenance contracts.Projects responsibilities :- Defining requirements within operational departments, drafting specifications, drawing up a budget- Monitoring and validating projects implementation, collaborating with all stakeholders- Communicating the status of the project, anticipating the risks, controlling the budgetOperational responsibilities :- Analyzing support requests and incidents, assigning within the unit, tracking until resolution- Providing incident report to management, making proposals for improvements- Liaising with 3rd-party application maintenance contracts, validating quotes & orders Show less

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  GoFLUENT

  Sept 2024 - now

  Customer Success Manager

  - Customer relationship management- Proactive performance monitoring- Custom onboarding- Support management