Rania Youssef

Experience

• 

  Link Development

  Jul 2004 - Jun 2012

  Prepare the required evidences for consultation, pre-appraisal, and appraisal visits through Practice Implementation Indicator descriptions(PIIDs)Assisted in preparing Link Development Staff for CMMI-DEV-v1.1 Maturity level 2 and 3 accreditationOwned the Risk Management Process and Requirements Development in CMMI model. Owned process automation using VSTS Conduct periodic quality and process audits of assigned projects.Provide visibility of project status to senior management in a timely manner.Collect and verify project metrics data and assist in metrics analysis.Participate in documenting new processes and create process related template.Perform document control and configuration management activities Show less

  • Quality Lead

    Apr 2010 - Jun 2012

  • Sr. Process Improvement Engineer

    Oct 2008 - May 2010

  • Senior Quality Assurance Engineer

    Dec 2007 - Oct 2008

  • Quality Assurance Engineer

    Jul 2005 - Dec 2007

  • Graphics Designer

    Jul 2004 - Jul 2005
• 

  Connect ads

  Jun 2012 - Dec 2015

  Technical Operations Officer

  Coordinate between the different production ‎teams and the ‎sales/clientsEffectively communicate project expectations to team ‎members and stakeholders in a timely and clear fashion. ‎Supervise all personnel assigned to the task, and ensure ‎that people are assigned productively.‎Communicate effectively with personnel and upper ‎management on a regular basis to explain the progress ‎being made.‎Plan interim timetables to ensure projects remain on ‎schedule

• 

  T-PAY Mobile

  Dec 2015 - Oct 2016

  Operations Lead

  Coordinate, manage and monitor the workings of operations and account management departmentsHandling communication across MENA mobile operators and 30+ services providersOverall monitoring of the performance to ensure the increase of effectiveness and efficiency for all operators and service providersImprove processes and policies in support of organizational goals; specifically, support better management reporting, information flow and management, and organizational planning.

• 

  AUC Venture Lab

  Nov 2016 - May 2018

  FinTech Accelerator Program Manager

  Responsible for selecting startup teams to the accelerator program, managing the accelerator program, following up and recording the progress of incubated startups, organizing the internal and external events and managing relationship with strategic partners

• 

  SAP

  May 2018 - now

  Responsible for curating high-quality content and developing impactful digital assets to drive customer engagement, support demand generation efforts, and facilitate learning and enablement initiatives. The Customer Innovation Principal drives innovative approaches and new value creation for customers. By driving the adoption of design thinking we challenge and reframe customer's assumptions to generate new and disruptive ideas.

  • Senior Sales Operations Specialist

    Aug 2024 - now

  • Digital Experience and Innovation Advisor

    Jan 2024 - Aug 2024

  • Customer Innovation Principal

    May 2018 - Mar 2024