Bhuma Kantamsetty

Experience

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  United Overseas Bank Limited

  Apr 2014 - Jul 2014

  Customer Service Officer

  - Improved customer satisfaction by 20% from attending nearly 90 customers’ calls a day and administering applications in the areas of remittance and merchant sales. - Acquired exceptional communication and customer service skills by dealing with diverse customer complaints and enquiries.

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  Singapore Management University

  May 2015 - Dec 2016

  Social Enterprise Event- Assisted in the flow of events by liaising with external social enterprises such as Dignity Kitchen, Positive Intentions and AgeingAsia to allow the event's participants to visit and interact with social entrepreneurs and understand their internal functions.- Secured sponsorship for the event from DBS foundation and National Youth Council with a compelling sponsorship proposal. Received sponsored goody bag items and vouchers from several reputable firms such as Benjamin Barker, MilkCow etc.- Completed and regulated all post-finance matters such as invoicing and claims excel functions and proper documentation of financial information. Show less Environmental Club- Attended youth forums and conferences on sustainability and reduction of carbon footprint and enhanced awareness of environmental issues.- Successfully implemented events such as "Share Thy Shirt" to encourage the reuse of clothing and "Bring Your Own Tumbler" to promote the use of BPA free tumblers over plastic bottles in the SMU Community.- Coordinated with several organizations such as the National Environment Agency and various vendors to conduct events within and outside of SMU. Show less ▪ Analyzed over 150 annual reports to obtain information about the companies such as the remuneration offered to the top directors of the companies, the relationship between the directors, shareholding of the directors and management etc to evaluate their corporate governance.▪ Measured positively by receiving a bonus for immaculate collection of findings, as evaluated by an auditing process▪ Contributed to the maintenance of the Singapore Corporate Governance Index, selection of the best CFO in the Singapore corporate awards 2015 and selection of SIAS Investors' choice Awards. Show less

  • Finance and Sponsorship Secretary

    Jan 2016 - Dec 2016

  • Events Director

    Jan 2015 - Dec 2015

  • Research Assistant (Corporate Governance Project)

    May 2015 - Aug 2015
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  Total Marine Fuels

  May 2016 - Aug 2016

  Finance Executive Intern

  - Implemented comprehensive research and financial analysis to produce 45 credit-review reports facilitating the top management's decision-making.- Conducted in-depth risk assessments and created risk performance dashboards across four business units with key performance indicators using Excel, SAP and Tableau.- Issued invoices for the company's worldwide deliveries including the calculation of pricing for bunker fuel and the creation of credit notes and debit notes.

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  Dimension Data

  Dec 2017 - Jan 2018

  Sales Analyst Intern

  - Created eight engaging presentation decks on the product range offered by thecompany to boost their advertising and positioning in the market.- Evaluated actual performance against the sales targets of nearly 200 employees tocalculate their bonus and pay incentive plans.- Performed an extensive analysis of sales data to identify new insights and trends insales performance across 13 countries using SAP, SQL and Excel.

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  Income

  May 2018 - Jun 2018

  FutureX Intern (Digital Transformation)

  Completed a 6-week innovation immersion programme organised by NTUC Income where we were placed in teams to solve real-world business problems with the application of design thinking skills and digital software. The journey culminated with a competition between the teams for the winning idea.- Achieved the winning title for the FutureX innovation programme.- Conceptualised and prototyped an investment mobile app using the design thinking framework and customer journey maps.- Formulated a business model and go-to-market strategy to determine the revenue streams and reach out to stakeholder groups.- Performed usability testing for the app with over 120 potential customers. Show less

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  McCann Worldgroup

  Jul 2018 - Oct 2018

  Account Management Trainee

  Pursued an accelerated Graduate Trainee programme at McCann Worldgroup:- Maintained a trusted relationship with seven key local and global clients through strategic discussions and effective business resolutions.- Liaised with 3rd party vendors to maintain the upkeep of Microsoft’s B2B websites across 11 markets in the Asia Pacific.- Conducted market landscaping research to create sales pitch decks that successfully brought two new clients into the business.- Assisted in production duties for the NCSS Mental Health Campaign that garnered over 500k views on YouTube. Show less

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  Mizuho

  Jan 2019 - Jun 2019

  Graduate Analyst (Innovation)

  - Reduced the duration of internal reporting preparation by 90% for the FI department by building a macros file powered by VBA.- Contributed to the bank’s credit risk management activities by analyzing the risk appetite of major banks with spreadsheet modelling. - Received training in business process engineering and RPA.

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  Expedia Group

  Jul 2019 - Oct 2020

  - Built and bolstered relationships with over 200 dormant hotel partners and 150 top-performing properties through daily revenue management activities, operational support and crisis management.- Led the healthcare heroes program in Singapore by liaising with multiple internal stakeholders and securing attractive promotional rates from over 25 properties for essential Covid-19 workers.- Exceptionally surpassed key results by 10% in Q4'19, by 320% in Q1'20 and by 32% in Q2'20 achieving the title of the Top Performer of these quarters.- Led the Group's customer competitiveness efforts within Singapore by analyzing emerging market trends.- Supported the leadership team with internal reporting, presentations and process improvements.- Achieved Expedia Group's Guiding Principle Award (Best Nominator) in Q1, 2020 for recognising a deserving colleague's efforts and contributions towards the team. Show less

  • Associate Market Manager (Interim)

    May 2020 - Oct 2020

  • Market Associate

    Jul 2019 - Apr 2020
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  Google

  Nov 2020 - now

  • Senior Partner Operations Manager and Subject Matter Expert (Monetization)

    Jul 2024 - now

  • Senior Partner Operations Manager YouTube

    May 2023 - Nov 2024

  • Partner Operations Manager, YouTube

    Nov 2020 - Apr 2023