Victor Joe

Experience

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  Jetking Infotrain Limited

  Apr 2005 - Apr 2008

  System Administrator / Trainer
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  Aeroway Networks Private Limited - India

  Jun 2008 - Oct 2008

  Server Administrator

  Responsibilities:• Managing the Network Server.• Managing and monitoring the customer bandwidth usage.• Managing and monitoring the 24-online cyber roam bandwidth Management software.• Maintaining and troubleshooting the wireless equipments.• Planning, designing, maintaining and troubleshooting the wireless network.• Assisted in designing networks infrastructure for clients.• Assisted in system / network administration process for various client companies.• Providing maintenance and services for various clients.• Ensuring high uptime and SLAs of Wireless environment• Be available for resolving any issues, problems at usual office environment at any given time. Show less

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  St. Joseph's Hospital

  Dec 2008 - Sept 2010

  Hardware & Networks Administrator

  Responsibilities:• Managing the Database Server.• Managing and monitoring the third party Hospital Management software and its own server.• Maintaining and troubleshooting the hardware & networking equipments.• Planning, designing, maintaining and troubleshooting the network.• Maintaining data Backup.• Training the staffs in the Hospital Management System in the required manner.

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  MyShore IT Solutions Pvt. Ltd.

  Aug 2010 - Dec 2015

  Sr.System Engineer

  Primary Roles & Responsibilities:• Manage information technology and computer systems• Plan, organize, control and evaluate IT and electronic data operations• Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance• Design, develop, implement and coordinate systems, policies and procedures• Ensure security of data, network access and backup systems• Act in alignment with user needs and system functionality to contribute to organizational policy• Identify problematic areas and implement strategic solutions in time• Audit systems and assess their outcomes• Preserve assets, information security and control structures• Approve vendors used by the organization and monitors their financial condition.• Approve and monitor major projects, IT budgets, priorities, standards, procedures, and overall ITperformance.• Coordinate priorities between the IT department and user departments• Review the adequacy and allocation of IT resources in terms of funding, personnel, equipment, and service levels• Handle annual budget and ensure cost effectiveness Show less

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  Qauligma IT Solutions pvt ltd.

  Jan 2015 - Jun 2015

  Freelance Technical Consultant

  I undertook small to Medium size projects related to Infrastructural & network based Implementations. Mainly worked with other freelancers to execute Projects.

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  Tranzcom Healthcare solutions Pvt Ltd

  Jun 2015 - Jun 2016

  IT Security Consultant

  Primary Roles & Responsibilities:• Comply with all standards & controls required under ISMS System in respect of infra functions• Exposed & actively involved ISO-27001 Certification in Infra functions• Proficiency in Information Security Process Compliance & Assurance• Responsible for designing & implementing security Policies for the company• Tracking Security incidents & timely resolution of the issues through incident response process.• Conducting Business Impact Analysis (BIA) for critical business functions. • Defining Test Evaluation criteria for continuity of Business plan (COB) & verifying results of Test success plans• Conducting security awareness training through Information Security management system Helpdesk& Security Training sessions.• Ensuring Infrastructure Compliance through Change management Process for changes in theInfrastructure.• Responsible for filling in process gaps notified by client during the course of third party security audits.• Risk Management.• Conducting IT Security Audit & Implementation & penetration Testing & vulnerability Assessment.• Responsible for building & training the team & managing performance on an ongoing basis.• Facilitate & Implement process improvement ideas to improve efficiency.• Ensure client & company data remain confidential & improve the overall compliance level of information security.• Training & mentoring team members & ability to train employee on information security. Show less

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  Tranzcom business solutions pvt ltd

  Jul 2016 - Sept 2017

  Team Manager / Quality Manager

  Primary Roles & Responsibilities:• Achieves quality assurance as per operational objectives• Suggest improvements to increase accuracy of the teams• Certification of Quality analyst.• Ensuring Internal and External Quality metrics are being met• Facilitate periodical assessments by the clients• Develops quality assurance plans by identifying critical control points and preventive measures;establishing critical limits, monitoring procedures, corrective actions, and verification procedures• Weekly or Monthly calibration with QA team and production team• Prepares quality documentation and reports• Analyze current situation (As-is), identify improvement opportunities and recommend measures(To-be) to re-engineer processes• Analyze data to identify areas for improvement in the quality system• Act as a Change Agent and work closely with Operations to optimize quality SLA• Should liaison with the Operation / Client to Identify Opportunity Areas, Prepare and ImplementImprovements• Develop, recommend and monitor corrective and preventive actions (RCA, CAPA)• Flexibility as per business requirements• Design and implement KPI measures, measurement systems and visual tracking controls/dashboards to manage process performance for sustainability and continuous improvement• Suggest refresher training for poor performers or action plan initiation• Assure ongoing compliance with quality and industry regulatory requirements• Daily, weekly and monthly tracking /reports with analysis to the management team• Ensure completion of action plan by the agreed target date • Notify Operations on any documentation that needs to be updated/eradicated• Identify and recommend training needs and organize training interventions to meet quality standards• On time delivery of batches after performing all levels of QC check to customer without missingTAT.• Stakeholder management up to Delivery. Show less

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  SANRIA

  Oct 2017 - now

  Senior Manager – IT Infrastructure & Cloud Services