Jose Beza

Experience

• 

  U.S. Army

  Jun 2006 - Oct 2009

  Food Service Specialist

  Maintenance and accountability of Mobile Kitchen TruckSupervised 10 in consolidated food service facilityResponsible for feeding over 500

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  T-Mobile

  Mar 2011 - Dec 2011

  Account Security Analyst

  Maintain user account security Work within Active Directory to maintain user access and permissions Work with user to troubleshoot problems with access and permissions Provision new user accounts using Oracle Identity Management system Work with applications such as Remedy ticket system, Watson, Samson Strive to achieve 20 ticket close standard per day

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  Samsung Telecommunications America

  Jan 2013 - Aug 2014

  IT Support Tier 2

  • Support computer technical issues through ticketing system via phone, in person, email or remotely• Trouble shoot & Configure Windows Desktop, Laptop & MAC Books• Password resets, software installation, Virus/Mal-ware removal• Data recovery, Data backup, OS upgrade• Use Ghost for new images• Discover resolution of problem through research• Activate Ports• Install and support printers – Toners, Transfer belts, imaging units and network access• Implement and support new and existing activities with PBX for proper VoIP systems.• Use SCME administration application to configure IP phones• Use SIP protocol to connect desktop phones • Install and configure Samsung IP Phones SMT-i5243 and SMT-i5230• Monitor Cisco ASA 5500 Firewall for proper access to server.• Monitor Cisco Firewall traffic for SIP protocol packet loss• Contact third-party vendors to help resolve network issues• Primarily responsible for the support of video conferences utilizing Polycom and Tandberg systems• Help user with installation and configuration of software conference bridge resources • Monitor video conference calls• Document services performed to systems Show less

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  Avero

  Aug 2014 - Jun 2020

  Data Integration Engineer