Eugene Kravtsov

Experience

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  Tower Networks and Technologies

  Sept 1997 - Apr 2002

  Network Administrator

  Performed network design and administration for large government agency, including fiber optic backbone links across multiple locations, 2000+ workstations, 35 servers, and data storage system.- Designed and implemented network backbone upgrade to Gigabit Ethernet technology, significantly increasing network performance and creating ability for running video broadcast applications.- Presented and implemented Cisco IP Telephony solution, saving substantial phone call costs.- Planned and organized main data center relocation, with no interruption to network functionality. Show less

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  TQ Desk

  Jul 2002 - Oct 2002

  Network Administrator

  Performed administration and maintenance of IT systems and local area network, including troubleshooting workstations, desktop software issues, and installing and configuring network equipment.Completed local network extension within short timeframe, minimizing implementation time.

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  SOLECTRON CORPORATION

  Nov 2002 - Feb 2005

  Electronic Technician

  Performed diagnostic and repair of PC hardware and mobile devices. Tested repaired devices and components using specialized equipment, including component functionality and radio transmitter testers.

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  BlackBerry

  Feb 2005 - Nov 2013

  Provided technical support for BlackBerry Premier Support and BlackBerry Business Cloud Services customers. Worked on technical escalations, as the last line of technical support before engaging software development teams. Provided front line technical support, with specialty in BlackBerry Enterprise Server for Microsoft Exchange Server. Troubleshot issues for BlackBerry Premier Support customers, including Fortune 500 companies, USA and Canadian governments, military agencies, and oil and gas companies. Provided customer assistance with initial troubleshooting of Enterprise Server for Exchange issues. Performed initial troubleshooting for BlackBerry desktop software, smartphones, and Internet Services.

  • Senior Analyst

    Feb 2010 - Nov 2013

  • Intermediate Analyst

    Sept 2007 - Feb 2010

  • IRT Exchange Representative

    Nov 2005 - Sept 2007

  • Desktop Support Representative

    Feb 2005 - Nov 2005
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  Ping Identity

  Apr 2015 - Jan 2019

  Microsoft Cloud Support Engineer

  Acted as a SME for integrating Ping Identity products with Microsoft Azure cloud services (Tier 3 support). • Troubleshooting complex federation issues with Azure AD and Office 365 applications. • Assisting Regional Solution Architects with developing customer-oriented configurations. • Investigating interoperability issues of the PingFederate server with Microsoft Azure services and finding solutions. • Providing assistance with setting up federated access to Microsoft Office 365 applications and Microsoft Azure services using WS-Federation, WS-Trust, SAML, OIDC and ADAL protocols. • Writing integration documents and KB articles to help customers with troubleshooting and deployment. • Performed Microsoft qualification of the PingFederate server as a product compatible with Azure AD. Show less

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  RBC

  Jan 2019 - now

  • Senior IAM Systems Engineer

    Aug 2020 - now

  • Cloud IAM Engineer

    Jan 2019 - Aug 2020