Lynsey Kavanagh

Experience

• 

  PUTSMANS LIMITED

  Jun 1997 - Jun 2000

  Legal Secretary

  Starting my career as an Office Junior and studying for my NVQ in Business, I quickly moved into a Legal Secretary role in the Personal Injury department, assisting a Senior Solicitor and Associate.

• 

  Birmingham Post

  Jan 1998 - Jan 2000

  Copytaker

  Taking copy from Sports Reporters for the Sunday Mercury and Sports Argus newspapers. This involved quick and accurate typing of copy over the phone to be sent to the Newspaper Editors.

• 

  Eversheds

  Jan 2000 - Jan 2004

  Legal Secretary / Training Coordinator

  As PA to a Partner and Associate I had a varied role including all admin duties and audio transcription of legal documents. I moved into the role of Training Co-Ordinator for Employment Law Seminars which included the preparation and organisation of large events.

• 

  Sandwell College

  Jan 2005 - Dec 2006

  Personnel Officer

  I gained a significant amount of knowledge and experience in all aspects of HR, including recruitment, disciplinary and grievance investigations, sickness absence monitoring and carrying out general administrative duties.

• 

  Morrisons

  Jan 2007 - Jun 2008

  Senior Manager / Store Personnel Manager / Duty Manager

  As part of the Senior Management Team I had significant responsibility and extremely varied duties including the management of all store employees, recruitment and selection, staff training, employee relations, disciplinarians and grievances and managing a Personnel team. I also had responsibility of duty management tasks which included overseeing the Cash Office and being responsible for large amounts of money, opening and closing the store, safety and shop floor inspections and ensuring the profitable running of the staff canteen. Show less

• 

  Severn Trent

  Jan 2008 - Jan 2015

  HR Advisor

  Recruitment, carrying out investigations, disciplinaries, grievances, supporting HR support staff. I was also responsible for delivering HR projects such as the successful operation of a new HR system, intranet design for the HR department, implementing a new recruitment process and writing and updating the Employee Handbook from research of employment law updates.

• 

  LJK Business Services

  Apr 2015 - Aug 2024

  Business Consultant

  A creative problem-solver with a passion for delivering outstanding results. With over 25 years of experience in various industries, I've got a wealth of knowledge and a love for all things digital. That's why I bring a fresh perspective and innovative ideas to every project I work on. As a Business Consultant I help companies reach their goals and objectives, from boosting sales and profitability to expanding their reach and embracing innovation. I've worked with a diverse range of companies, including general practice, e-commerce, cryptocurrency, healthcare, retail, legal, and charity organisations. I've got what it takes to lead cross-functional teams to success. I'm a natural leader and a great communicator, and I inspire others to achieve their goals. With a keen eye for detail and a drive for continuous improvement, I ensure that every project I work on exceeds expectations. Show less

• 

  Devoted Pet Food Products Ltd

  Apr 2021 - Oct 2024

  Managing Director

  As Managing Director, I drove substantial growth and efficiency improvements for Devoted Pet Food Products. Key achievements include:• Tripled Sales Growth: Increased sales threefold from my time as an employee to my tenure as Managing Director by implementing targeted growth strategies and refining marketing efforts.• Email Marketing Expertise: Leveraged Klaviyo to develop and optimise targeted email campaigns, resulting in a 25% increase in revenue through strategic customer engagement and automated flows.• Subscription Revenue Growth: Established a subscription model that generated £15k in monthly sales, providing a steady revenue stream and increasing customer loyalty.• Cost Savings Through Automation: Reduced customer service costs by implementing an AI chatbot, maintaining high customer satisfaction while cutting labour expenses.• Optimised Ad Performance: Achieved over 2:1 ROI for paid advertising campaigns within five months, driving profitable growth through data-driven strategies.• Enhanced Operational Efficiency: Streamlined business processes, enabling smoother workflows and ensuring peak operational performance. Show less

• 

  WALC

  Oct 2021 - now

  HR and Operational Expert

  I manage operations and support our main project - a blockchain solution for banks. I work closely with the team to coordinate meetings, facilitate preparation of product demos, and help drive adoption of our solution. My responsibilities include:• Stakeholder Coordination: Act as the main liaison between our team and banking stakeholders, ensuring meetings and demos run smoothly and communication is clear.• Operational Efficiency: Support the team by refining processes and improving workflows, ensuring our marketing and client engagement efforts are efficient and effective.• Social Media & Marketing: Manage WALC’s social media presence and create email campaigns to engage clients, stakeholders, and potential partners.• Event Organisation: Plan and execute events to showcase our solutions, helping to connect WALC with industry players. Show less

• 

  BEFS Ltd Fire Solutions

  Nov 2024 - now

  Operations Manager