Simran Mishra

Experience

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  EduPristine

  Nov 2020 - Aug 2021

  Support (intern)

  Course Handling enrolled students as after sales service. Handling finance and accounting programs. Coordinating to execute best services related to class modules, schedule, exam planning certification, etc.. Under CPA accounting course providing guidance for evaluation , NTS Procedure, booking exam seats and CPA Licencing

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  Citi

  Aug 2021 - now

  Fraud Investigator | Chargeback Analyst | Employee Engagement LeadAs a dedicated and detail-oriented professional, I have extensive experience in conducting thorough investigations into chargeback fraud cases, reviewing transactional data, account histories, and supporting documentation to assess the validity of claims. My role focuses on identifying emerging fraud trends and collaborating with cross-functional teams to develop proactive strategies that mitigate potential risks.Key Responsibilities: • Conducted in-depth investigations into chargeback fraud, ensuring compliance with regulatory requirements. • Collaborated with teams to develop fraud prevention guidelines and adapt to evolving fraud tactics and technologies. • Developed and maintained comprehensive case files, ensuring accuracy and completeness. • Played a key role in continuous improvement initiatives aimed at streamlining fraud detection processes. • Led employee engagement activities to foster a positive and cohesive work environment. • Mentored and trained new team members in fraud detection techniques and investigative methodologies. • Assisted in developing strategic approaches for fraud prevention and mitigation.By combining my analytical skills with a proactive approach to fraud prevention, I contribute to the efficiency of the team and the overall security of financial processes. Show less

  • Client onboard-Rep 5

    Oct 2024 - now

  • Officer- Cards Backend Operations

    Aug 2021 - Oct 2024