Mark Hinkle

Experience

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  Frontier Technology

  Dec 2001 - Nov 2004

  Software Engineer

  * Develop an early warning system (NormNet) in C++ for identifying degrading conditions and future failures of USAF F-16 jet engines. * Perform all embedded software development and testing on Unix (Linux) version of NormNet health monitoring software. Analyze potential hardware platforms and present trade-off analysis to team.* Lead the application of NormNet technology to turbine engines powering offshore oil platforms. Work directly with users to collect requirements, gather data, and develop prototype displays.* Build and operate model aircraft demonstrating technologies on a UAV platform. Design, build, and install embedded PC/104 computer system onboard the model aircraft. Develop software to collect sensor data and transmit via cellular communications to a ground station for command and control. Show less

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  ENSCO, Inc.

  Sept 2004 - Oct 2013

  ENSCO provides engineering, science and advanced technology solutions to the aerospace, national security and surface transportation sectors. Mark’s primary focus areas include cutting-edge geophysical sensors and data processing for mission-critical environments where safety, security, reliability and resilience are paramount. * Provide Scrum training and spearhead Scrum adoption across multiple teams. Saved a behind-schedule waterfall project by transitioning to Scrum, resulting in more frequent and incremental releases, improved morale, and a very happy customer.* Plan and execute sprints, lead daily scrums, remove impediments, and facilitate sprint reviews and retrospectives. * Manage multiple engineering projects including development of mobile software, data processing and custom sensors for government customers. Manage scope, schedule and budget, and report status to customers and senior management.* Lead the division’s software development working group, promoting cross-project communication and continuous improvement of software development practices. * Provide direct supervision and mentor eight engineers. * Effectively utilize corporate internal research and development (IR&D) to enhance core competencies. Transitioned a $100K internal investment in low-level Android capabilities to over $1.5M in revenue. Show less * Software team lead for multiple development projects creating custom geophysical sensors and data collection systems to meet detailed specifications. Responsible for all software components for the full software development life cycle (SDLC). Coordinate application development with scientific data processing and hardware development, ensuring components integrate with the overall system.* Present technical briefings on software development status to the customer and teammates. * Design and develop publish-subscribe communications architecture, multiple graphical user interfaces (GUIs) and data processing applications in C#, C++ and LabVIEW to control custom geophysical sensors within a distributed, service-oriented architecture (SOA) using XML and binary messages. * Develop specialized data collection applications for mobile platforms in multiple object-oriented languages, including Java, C# and C++. Communicate with remote web service via HTTP.* Create ArcGIS (ArcMap) plug-in to analyze and map sensor data. Integrate MATLAB processing algorithms in C#.* Create test plans, perform field testing, develop training materials and provide hands-on user training. Show less

  • Scrum Master & Technical Project Manager

    Sept 2010 - Oct 2013

  • Sr. Software Engineer / Deputy Project Manager

    Sept 2004 - Sept 2010
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  Sotera Defense Solutions, Inc.

  Oct 2013 - Jan 2014

  Technical Lead / Project Manager

  Sotera Defense Solutions is a national security technology company. Mark’s contributions were abbreviated due to reductions in contract work.* Lead technical efforts creating cloud based data access capabilities for Army INSCOM, allowing “big data” to be loaded, processed and visualized in web browsers.* Actively participate in large scale Scrum processes and represent the development team in technical meetings. Responsible for all deliverables including packaged software and documentation. Show less

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  AOL

  Jan 2014 - Apr 2015

  Principal Technical Project Manager & Scrum Master

  AOL provides online content, products and services to global consumers, publishers and advertisers. Mark’s primary focus areas include new product development of Alto Mail and maintenance for the AOL mobile app and AOL desktop client.* Coordinate design, development, marketing, testing and maintenance activities for high-visibility AOL communications products including the Alto Mail mobile app, the AOL mobile app and the AOL desktop client.* As scrum master, facilitate Scrum ceremonies for multiple teams. Coach and mentor team members on topics including story point estimation, story writing and using Jira effectively. * Lead geographically distributed cross-functional team to collaborate and execute together, crushing silos. * Maintain 4-star rating in app stores, delighting over 1.2M monthly users.* Establish process to manage intake, prioritization and resolution of production issues. Manage teams using Scrum and Kanban to balance development of new features while supporting quick resolution of critical, user-impacting issues. Facilitate discussions between the development team, operations, customer care, and content providers. * Plan and facilitate quarterly release planning sessions including over 30 participants and stakeholders. Incorporate Scaled Agile Framework (SAFe) components into existing processes to improve synchronization across teams.* Plan, monitor and report monthly costs for capitalization. Show less

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  AmerisourceBergen / Lash Group

  May 2015 - Aug 2018

  Scrum Master

  Lash Group, a part of AmerisourceBergen, provides patient support services to continuously improve patient access to pharmaceutical products and adherence to therapy. Mark’s primarily focus areas include new product development for electronic benefit verification using artificial intelligence (AI), and enhancements to patient portals.* Guide software development team on a high-impact artificial intelligence (AI) project resulting in faster access to patient treatments by automating the benefit verification process. * Scrum master for globally distributed teams supporting new product development, business intelligence analytics and reporting, and client delivery utilizing Scrum and Kanban. * Active member in Scrum standardization and metrics teams. Define standards, create training materials and train Scrum teams. Review and approve requests for changes to Team Foundation Server (TFS).* Mediate team conflicts and defuse heated discussions between strong personalities.* Strategy ambassador for awareness campaign for Lash Group's 5-year strategic plan. Shared vision among peers and promoted related events. * Build automated metrics and analysis tools for scrum masters and project managers to generate team metrics for reporting and gain insights into sprint execution, team capacity and backlog health. * Present relevant topics at scrum master community of practice and contribute articles to internal publications. Show less

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  Trellix / FireEye

  Sept 2018 - Feb 2024

  Senior Agile Program Manager, Release Train Engineer (RTE)

  Trellix, formed from FireEye and McAfee Enterprise through private equity acquisitions, provides enterprise cybersecurity solutions to detect and respond to the most advanced threats. Mark’s primary focus areas include Agile coaching across all products, release train engineer for XDR and endpoint security product teams, and product launch operations.* Establish standards and roll out quarterly program increment (PI) planning across all product portfolios, consisting of over 40 teams, using the Scaled Agile Framework. Create materials, provide training and ongoing Agile support. * Lead quarterly planning, bi-weekly demos, scrum of scrums, product releases and associated communication, internal program reviews and ensure alignment among stakeholders. Create framework and maintain SAFe program dependency board to coordinate cross-team dependencies in Miro. Guide teams to identify PI objectives and monitor progress toward achieving these objectives throughout the program increment using Jira Structure. Summarize status and schedule for executives and stakeholders.* Maintain positive team morale and business continuity as FireEye and McAfee Enterprise merged to become Trellix. Shift quickly between roles to ensure critical needs are met.* Document and standardize Jira configurations through the Jira governance board and advise teams on its use.* Define and operationalize a process to align cross-functional leaders on significant changes to product portfolios. * Lead Agile Center of Excellence. Coordinate recurring discussions on Agile practices among the company’s product owners, scrum masters and other interested stakeholders. Maintain collection of training and reference materials. Show less