Amitav Dash

Experience

• 

  Airfrance industries klm

  May 2005 - Jan 2006

  Senior Executive
• 

  Fareportal

  Feb 2006 - now

  Assistant Manager

  * Working for the Credit card Verification Process to ensure no fraudulent activities and safeguard for the company revenue loss.* Assigned charge of a team of 45 members with responsibilities of managing individual as well as team productivity; performance quality, attrition and overall performance. * Exclusively responsible for accurate and on-time reporting of daily and weekly production to Management.*Management of day to day administrative issues of the team pertaining to operations to ensure achievement of larger goals of the organization through effective achievement of team productivity. * Identification and rectification of low channel productivity after root cause analysis to avoid future occurrences due to similar causes.* Provide regular coaching and feedback to the agents on individual performance and also conduct regular trainings and refreshers for the team to ensure parity among team members in terms of product and process knowledge. * Ensure maintenance of service levels through optimum utilization of resources; achievement of maximum customer satisfaction through speedy resolution to customer queries/grievances. * Additionally responsible for maintenance of records of incoming and outgoing calls to the bank and customer.* Responsible for processing of customer correspondence in form of queries, complaints, request etc. received from the customers of “Cheapoair” worldwide. *Working on automation enhancement of various projects related to process for smooth running without man power Show less