Selissa Joachim

Experience

• 

  HSBC Technology & Services / Household Bank / Specialized Card Services

  Mar 1999 - Mar 2013

  Partnered with various IT project managers to communicate technology changes for internal associates. • Created and managed the IT Communications process to share news, updates, and other technology changes with the enterprise or targeted audiences. • Created and maintained the ITO department’s intranet site with links to documentation and notices of upcoming changes in company technology. • Created and maintained company IT standards, procedures, and instructional guides. • Converted UK templates for use in the US. • Organized documents and information on the company intranet or SharePoint. Show less

  • Senior Information Technology Analyst

    Mar 2009 - Mar 2013

  • Information Technology Analyst

    Mar 1999 - Mar 2009
• 

  Capital One

  Mar 2013 - Jul 2023

  Key contributor on the UX Change Management team, tasked with preparing end users for changes to their technology experience. • Created and managed the UX content for major initiatives across the enterprise. • Developed templates for user guides, FAQs, email communications, and intranet pages. • Established an Early Adopter process to obtain UX feedback on new internal applications and technical upgrades. • Partnered with mobile and web application developers to QA their apps. Show less

  • Lead Platform Engineer

    Feb 2021 - Jul 2023

  • Agile Scrum Master

    Feb 2015 - Jan 2021

  • Support Specialist

    Mar 2013 - Jan 2015