Emily Jackson

Experience

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  Capintec, Inc.

  Nov 1999 - Sept 2000

  Marketing Coordinator

  Responsibilities included designing product brochures, catalogs, tradeshow booth media, press releases, and advertisements, which were published in various nuclear medical publications such as The Journal of Nuclear Medicine and Medical Physics. Designed external quarterly newsletter with partial copy responsibility. Handled contracts with print vendors, reviewed, and edited proofs to ensure an accurate satisfactory final product. Handled local and national tradeshow preparations, travel arrangements, and attended various shows. Organized a direct mailing campaign based on leads gathered from tradeshows to increase sales. Show less

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  TransPerfect Translations

  Sept 2000 - Jan 2002

  Desktop Publishing Coordinator

  Project coordination responsibilities included following translation projects from start to finish. Coordination entailed preflighting, typesetting, proofreading, and final preparation of deliverables combined with meeting numerous internal and external deadlines while maintaining a budget. Handled multiple projects simultaneously. Maintained contact with language department as well as account executives to ensure an accurate, satisfactory and on time project.

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  The Norwood Company

  Jul 2003 - Jun 2006

  Executive Assistant, Estimating Coordinator

  Responsibilities included setting up meetings for Senior Vice President, prepared correspondence, filed expense reports, and made travel and hotel arrangements. Processed bidding documentation to numerous subcontractors of the specific project, usually multiple projects simultaneously. Maintained contact throughout the process to ensure subcontractors would submit bids by the stated deadline. Made efficient use of resources for keeping costs within budget limit when assembling and transferring documentation to subcontractors. Supervised the company’s ftp site and the archiving of electronic blueprints. Assisted in the development of presentations and the company's intranet content and layout. Represented estimating department at company meetings. Designed internal monthly newsletter. Handled all communications with outside print vendors. Created and updated a spreadsheet containing the price fluctuation of construction commodities. Carried out other office routines and practices such as filing and answering the telephone. Show less

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  LanguageWorks

  Jun 2006 - Mar 2007

  Senior Desktop Publishing Project Manager

  Responsibilities included following translation projects from start to finish. Coordination entailed preflighting, text extractions, typesetting, proofreading, and final preparation of deliverables combined with meeting numerous internal and external deadlines while maintaining a budget. Handled multiple projects simultaneously. Maintained contact with account managers to ensure an accurate, satisfactory and on time project. (Was laid off).

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  Reliant Pharmaceuticals, Inc.

  Nov 2007 - Feb 2008

  Coordinator

  Responsibilities included coordination of all submissions of non-promotional materials and conducting initial review to ensure adherence to procedures. Developed and prioritized weekly meeting agendas based on required deadlines. Facilitated weekly meetings with key members of the medical, legal, and regulatory departments. Attained all required changes and managed the distribution of final reconciled submissions. Maintained a master tracking log of all submissions. Created and maintained centralized master files of all final submissions. (Company merged and closed location). Show less

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  Graphicus Design LLC

  Jan 2008 - May 2009

  Grapic Design Assistant
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  Advanced Pension Programs, Inc.

  Feb 2008 - Jun 2008

  Office Manager

  My main responsibility was to ensure the office ran professionally and efficiently. Additional tasks included ensuring filing systems were maintained and up to date, maintaining and replenishing inventory, composing letters, preparing mass mailing projects, maintaining external vendor relationships, preparing reports, and various special projects as per the direction of the President. In addition to these tasks I was to make certain excellent customer service was provided to all clients, ensured life and disability insurance applications and approvals were processed, and provided follow up customer care in regards to questions or updates. (Was laid off). Show less

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  Alvin H. Butz, Inc.

  Aug 2008 - Mar 2009

  Document Administrator

  Job requirements included organizing contract drawings, logging in revisions, updating current sets, distributing revised drawings to affected parties, and filing of history sets. Other responsibilities included maintaining sketch binders, updating a sketch log, and logging in correspondence and mail into Prolog. In addition to these requirements, I was also responsible for the processing of potential change orders, change orders, project work directives, purchase orders, and invoices. Upon request, I was responsible for the printing of drawings in-house. I also ensured that various spreadsheets were updated and maintained as well as perform any assignments or tasks as per my supervisor’s request. Show less

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  Sands Casino Resort Bethlehem

  Mar 2009 - Feb 2010

  Beverage Shift Manager

  My job responsibilities included following the guidelines of the casino's policies and procedures with regards to providing excellent supervision to the beverage service team. This team consisted of cocktail servers, bartenders, and bar porters, in which I supervised daily on the casino floor. Duties consisted of ensuring the beverage team provided proper, friendly, and efficient services to all casino guests. Other responsibilities included ensuring proper section coverage, conducting daily shift meetings, dealing with customer complaints and compliments, working closely with the maintenance department to ensure that all repairs were being completed in a timely manner, completed performance reviews, ensured sufficient inventory supply of all service bars and lounges, and lastly making sure the guests’ gaming experience was enjoyable and pleasant. Administrative duties included entering payroll into Kronos, keeping track of team members flex time and points accrued, completed cocktail servers’ schedules and rotation charts, set up new restaurant menus, performed maintenance as needed, and trained all new hires on Infogenesis. Show less

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  Bursich Associates, Inc.

  Jul 2010 - Jan 2011

  Marketing, Office Manager
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  Broadview Networks, now part of Windstream

  Jan 2011 - Apr 2017

  • Effectively managed an overseas team of 2 supervisors and 27 project coordinators • Handled escalations and expedited issue resolutions • Supported the team to ensure projects were completed on time • Collaborated closely with training and quality teams to promote team growth • Conducted interviews and hired new team members • Successfully and simultaneously oversaw up to 150 projects • Met customer deadlines without sacrificing quality• Engaged with other teams to work through obstacles as needed• Consistently held top upseller rank

  • Manager Customer Operations

    Jun 2014 - Apr 2017

  • Lead Project Manager

    Jan 2011 - Jun 2014
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  Windstream

  Apr 2017 - Sept 2024

  • Conduct meetings with internal teams and external customers to ensure alignment and progress • Address and resolve present and potential roadblocks to maintain project momentum • Collaborate with customers to gather data and specifications for project requirements • Program configuration requirements while promoting enhancements • Oversee projects from initiation to completion, meeting internal and external deadlines • Provide regular updates on project progress to stakeholders • Prioritize a positive customer experience throughout the project lifecycle • Consistently hold top order closures • Provide training to all new team members Show less • Conducted meetings with internal teams and external customers • Addressed and resolved potential roadblocks • Worked with customers to gather data and specifications of project • Saw project through to completion while met internal and external deadlines • Provided regular updates on project progress • Made a positive customer experience a priority • Consistently exceeded KPIs while maintaining top monthly revenue • Provided process improvements to promote forward growth Show less

  • Project Manager II

    May 2022 - Sept 2024

  • Project Manager I

    Apr 2017 - May 2022
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  Bridgepointe Technologies

  Aug 2024 - now

  Project Manager