Vesna Selmanovic

Experience

• 

  Walden Family Services

  May 2003 - May 2007

  Social Worker

  • Provided cases management for children and youth in foster care, including children with developmental disabilities and special medical needs.• Provided trainings for foster families.

• 

  World Vision

  Oct 2007 - Apr 2009

  Program Associate and Office Coordinator

  • Planned and coordinated visits, meetings and events with other Non-Governmental Organizations (NGOs), foreign government representatives, foundations and think-tanks to facilitate communication and support advocacy goals of the organization.

• 

  New Alternatives for Children, Inc

  Apr 2009 - Feb 2018

  - Ensured regulatory compliance, operational effectiveness, and excellence to improve outcomes for medically complex children and their families. Oversaw the development and implementation of organizational structures, systems, and processes. Created an organization-wide system for continuous quality improvement at micro and macro levels, resulting in improved city scorecard ratings for the two largest programs. - Provided direction and support for new program developments. Advised the Executive Director and the executive team on planning and strategy.- Oversaw compliance of the Diagnostic and Treatment Center Article 28 health clinic and Office of Mental Health Article 31 clinic. - Established interdepartmental process improvement meetings that included leadership from multiple programs, HR, IT, development, and finance departments, breaking down the silos and increasing collaboration across departmental lines.- Developed Health Insurance Portability and Accountability Act (HIPAA) policies and procedures and led the organization-wide implementation of these policies, including HIPAA training for staff and board members. - Oversaw implementation of Electronic Health Record (EHR) throughout the agency's programs and departments. Show less - Oversaw agency-wide quality assurance strategy and compliance with all federal, state, and city regulations, including Medicaid, HIPAA, NYC Department of Health (DOH), NYS Office of Mental Health (OMH), Office of Children and Family Services (OCFS), and NYC Administration for Children's Services (ACS).- As the organization's Compliance Officer, developed and re-designed the agency's Medicaid compliance strategy: revising the Corporate Compliance Plan, implementing and monitoring the annual compliance work plan, improving staff and board Medicaid compliance training, designing methodology for Medicaid billing audits, and creating quarterly reporting for the board. This new strategy resulted in decreased Medicaid billing voids and adjustments. - Initiated and implemented the practice of monthly Quality Assurance meetings with each program to increase engagement from supervisory to executive staff, creating a space for analyzing data trends and collaboration.- Created technical assistance culture by creating desk aids for service delivery staff and supervision tools for leadership staff to support learning and clear expectations. - Developed an agency-wide incident and risk management process that included trends tracking, an Incident Review/Safety Committee, and a strategy to assess and monitor risk, resulting in the ability to make changes and prevent future incidents proactively.- Restructured and expanded the work of the Quality Assurance department from supporting two programs to directly working with more than ten programs to improve outcomes for children and families. Show less - Conducted case record reviews, billing audits, and other internal quality reviews for the Bridges to Health (B2H) program, resulting in improved program performance.- Created tools for measuring service utilization, resulting in a 20% increase in service utilization.- Increased Medicaid billing revenue by creating a monthly non-billable report that tracked cases that were not billed.- Developed transition tool to be used when cases are transitioned between staff to promote clear expectations and increase communication, resulting in improved compliance and reduced missing contacts and documentation. - Created a 6-session onboarding curriculum and provided bi-monthly training for all new staff. Show less

  • Director of Quality Improvement and Compliance

    Apr 2016 - Feb 2018

  • Director Of Quality Assurance

    Aug 2014 - Apr 2016

  • Quality Assurance Specialist

    Aug 2010 - Aug 2014

  • Health Care Integrator

    Apr 2009 - Aug 2010
• 

  Covenant House New York

  Feb 2018 - now

  STRATEGIC PLANNING: - Serves as key lead with the Chief Executive Officer in the development and tracking of the organizational strategic plan and reporting to the Board of Directors. - Coordinates across departments to develop the strategic plan. Develops and implements structures to track progress against the plan. - Coordinates with and across the program, finance, and development teams to identify, develop, and implement new program approaches and initiatives. PERFORMANCE MEASUREMENT AND COMPLIANCE: - Serves as a thought leader at the agency with respect to all compliance, performance measurement, quality improvement, and data collection/analysis, policies, and processes. - Implements a performance measurement and improvement process that leads to a positive and measurable impact on programs. - Oversees the compliance program for the Federally Qualified Health Center (FQHC) and ensures coordination with the HIPAA compliance plan and Quality Assurance/Quality Improvement Committee. - Leads the design, development, and implementation of management dashboards throughout the organization to inform program practice and improvement. POLICY:- Oversees the creation and implementation of all agency policies, including liaising with program and training staff to ensure all staff are continuously trained in agency policies.RISK MANAGEMENT:- Leads and drives work with the Board Risk Committee.- Oversee implementation and coordination of risk management practices and protocols.- Oversees the investigation of all incidents to ensure required processes are being used.- Oversee Child/Youth Protection Program, including liaising with Covenant House International with respect to Praesidium accreditation. - Oversee agency-wide staff training plan, and staff professional development initiatives, and all other learning. Show less - Served as a thought leader at the agency with respect to all compliance, performance measurement, quality improvement, data collection/analysis, and policies and processes.- Developed, implemented and managed program compliance systems that meet the requirements of City, State, and Federal funding and regulatory agencies, including Health Resources and Services Administration (HRSA), Medicaid, HIPAA, NYC Department of Health and Mental Hygiene (DOHMH), and Office of Children and Family Services (OCFS).- Oversaw the compliance program for the Federally Qualified Health Center (FQHC).- Led all program audits by government funders, including preparation, liaising with auditors while onsite; and ensuring all corrective actions required are completed timely.- Oversaw the creation and implementation of all agency policies, including liaising with program and training staff to ensure all staff are continuously trained in agency policies.- Established a continuous performance and quality improvement effort and monitoring and reporting system.- Oversaw the investigation of all incidents to ensure required processes are being used by staff, appropriate follow-up is being conducted, and required reports to outside agencies are being made, as needed. - Acted as a liaison between the agency and government grant sources in supporting and ensuring timely and effective completion of contractual programmatic compliance.- Oversaw Child Protection Program, including Praesidium accreditation.- Oversaw agency-wide staff training plan and staff professional development initiatives.- Oversaw implementation of evidence-based and other proven models, best practices, and approaches throughout the organization. Show less

  • Chief Planning and Performance Officer

    Dec 2022 - now

  • Vice President of Program Compliance and Performance Measurement

    Feb 2018 - Dec 2022