Teagan Nine, MBA

Experience

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  The Crazy Fork

  May 2016 - Jul 2017

  Hostess/Busser

  As Hostess, responsibilities include:~Providing customers with a friendly greeting, setting the tone for a pleasant experience. ~Seating customers based on their preferences balanced with availability.~Answering phones for dine-in reservations, to-go and delivery orders, and answering caller questions about the restaurant.~Providing customers with a friendly farewell and thanking them for choosing our local establishment.As a Busser, responsibilities included bringing water and soda to tables, and clearing tables between courses and after the meal. Show less

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  CJ's American Grill

  May 2018 - May 2021

  Waitress/Hostess/Busser

  As Waitress, duties include:~Daily set-up, consisting of cutting fruit, cleaning tables, sanitizing menus, filling sauces and making sure everything is restocked and ready for the day.~Serving customers including a positive greeting, awareness of any special needs of the table, taking orders, knowing the menu and the capabilities of tailoring it towards customers’ preferences, reviewing meals for accuracy and quality prior to delivery, reviewing bills for accuracy and ensuring the customer has an optimal dining experience.~Nightly clean-up involved polishing silverware, inspecting glasses for cleanliness, restocking the bar, sanitizing tables and menus, reviewing daily paperwork and declaration of gratuities, and accurate and fair gratuity distribution per company policy.As Hostess, responsibilities include:~Providing customers with a friendly greeting, setting the tone for a pleasant experience. ~Seating customers based on their preferences balanced with availability.~Managing reservations by knowing the parties’ names, preferred seating arrangements, and preferred server(s).~Answering phones for dine-in reservations, to-go and delivery orders, and answering caller questions about the restaurant.~Providing customers with a friendly farewell and thanking them for choosing our local establishment.~Sanitizing tables and menus as needed.As a Busser, responsibilities included bringing bread to tables, and clearing tables between courses and after the meal. Show less

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  Bay Breeze Inn

  Jun 2019 - Aug 2019

  Innkeeper

  As an Innkeeper Intern, duties included: ~Preparing for guests including stripping and replacing bedsheets, replacing towels and washcloths, and sanitizing rooms and bathrooms.~Greeting guests by welcoming them, checking that their reservation dates and rooms were correct, taking payment, and showing them to their rooms.~Replacing guest amenities including changing towels, washcloths, and making beds.~Ensuring the Keurig machine was filled with water, that coffee and snacks were restocked, and that the firepit had firewood. Show less

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  Soundview Greenport

  May 2021 - Aug 2021

  Front Desk Agent

  ~ Greeted guests upon entry and welcomed them to the hotel~ Checked and corrected guests personal and payment information in Property Management system~ Assigned guests to rooms based on their purchased room type, preferences, and needs~ Answered and directed phone calls to their appropriate receiver~ Assisted guests in creating, booking, modifying, and canceling reservations~ Assisted guests with issues that occur during their stay~ Presented guests with final bill~Maintained contact with housekeeping and maintenance staff to assure issues are handled as soon as possible Show less

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  Walt Disney World

  Jan 2022 - Aug 2022

  Hospitality Host/ Hostess & Trainer

  ~Greeted guests with a warm welcome in lounge~Safely prepared food trays to be brought out for service~ Prepared lounge for guests arrivals by stocking necessary dishes, cups, and coffee items~ Safely served alcohol ensuring every guest is of age~ Sanitized tables in between parties and services using proper chemicals and techniques~ Ensured that allergies are accounted for and that there is food safe for the guests consumption~Confirmed that the lounge and kitchen are up to health code standard Show less

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  Johnson & Wales University

  Nov 2022 - Nov 2022

  Tour Guide

  ~Planned activities and created tour spiels for tour days ~Executed tour plan, made dinner arrangements and oversaw group needs ~Lead group of 14 people throughout tour

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  Loews Hotels & Co

  Jan 2023 - May 2023

  Team Member

  ~Developed a consulting plan with an emphasis on Diversity, Equity, Inclusion & Belonging~Worked in a small team environment focused on research~Placed focus on employee satisfaction and turnover rates, guest satisfaction, sales, and company perception.

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  Feast & Fettle

  May 2023 - Sept 2023

  Front of House Team Member

  ~Cultivated a welcoming and positive atmosphere for customers and team members~Provided informed assistance to customers, showcasing a deep understanding of our story, meals, products, and brand~ Delivered exceptional customer service by promptly addressing questions and concerns, going above and beyond for our members~Conducted transactions at the checkout with proficiency in cash handling and credit/debit card procedures~ Arranged product displays throughout the sales floor~Ensured cleanliness, organization, and maintenance of work areas and the sales floor Show less

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  Feast & Fettle

  Nov 2023 - May 2024

  Member Services Specialist

  ~Attentively listened to and empathetically addressed member concerns with kindness and care.~ Provided responsive assistance to member inquiries through various channels, including e-mail, live chat, social media, and phone.~Infused creativity into crafting personalized responses to brighten our members' day.~Collaborated with Delivery Drivers and Production professionals to swiftly resolve issues, particularly on delivery days when our meticulously prepared meals are en route to our members' homes.~Contributed to the enrichment of the FAQ knowledge base Show less

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  Walt Disney World

  Jun 2024 - now

  ~Handles daily valet operations, ensuring seamless coordination across four key positions.~Leads valet team in efficient vehicle placement and retrieval, maintaining optimal flow and service standards.~Communicates consistently with over 150 team members, including Tour Guides, Leadership, and Coordinators, ensuring smooth operations.~Provides exceptional guest service by warmly welcoming and assisting guests, adhering to Disney’s safety and guest service standards.~Interacts with high-profile guests with discretion, maintaining confidentiality and professionalism. Show less ~Delivers exceptional customer service to enhance guest experiences at Walt Disney World resorts.~Manages guest inquiries, reservations, and special requests with professionalism.~Coordinates personalized experiences by collaborating with various departments.~Maintains knowledge of resort offerings, park attractions, and special events.~Handles guest concerns using Disney's service standards to ensure satisfaction.~Ensures a welcoming and organized lobby area, reflecting Disney's high standards.~Exceeds guest expectations through proactive service and personalized recommendations.~Communicates effectively with guests and colleagues from diverse backgrounds.~Maintains a positive and enthusiastic attitude to create magical experiences. Show less

  • VIP Tour Support

    Jan 2025 - now

  • Concierge; Runner; Club Level Concierge

    Jun 2024 - Jan 2025