Ermo Frankevijle

Experience

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  UBS via Impakt Markom

  Mar 2010 - Aug 2011

  VC Coordinator

  ● Confirm details of VC Bookings● Liaise between AV team, VC bookings and VC ops.● Main contact hub and first point of escalation for AV/VC issues.● Responsible for recording and editing of meetings.● VIP meeting support.

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  Allen and Overy via ProAV

  Sept 2011 - May 2013

  AV/VC Multimedia Technician

  ● AV/VC support of client floor.● Set up and set down of AV equipment in meeting rooms.● Troubleshoot AV issues during meetings.● Video recording and editing of meetings and events.● VIP support.● Managing of AV Vendors.● Preventative AV Maintenance.● Assist Events team with complicated VC calls.

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  Facebook via Milestone Technologies, Inc.

  May 2013 - Jul 2014

  AV Escalation Technician

  ● Daily inspections of AV/VC equipment in meeting rooms.● Install and provision VC systems.● Troubleshoot AV/VC issues on location and remotely for offices in EMEA region● Deployment of AV/VC equipment on location and for offices in EMEA region● Commissioning of VC units( Cisco C series and EX series), Extron equipment, Clearone equipment.● Assist Events Team with AV setups.● Arrange eWaste of redundant AV equipment.

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  Burberry via Pro AV

  Aug 2014 - Aug 2015

  Senior AV/VC Technician

  Leading a small team of Audio Visual Specialists and responsible for AV/VC equipment in meeting rooms.● First and second line troubleshooting and maintenance and provide effective resolution.● Provide service delivery across site against pre agreed SLA including day to day support of the AV/VC facilities.● Responsible for the VC infrastructure including configuration, optomization, maintenance and upgrades.● Monitoring of audiovisual equipment via Fusion and Toolbox.● Liasing with headquartes regarding RMA procedure of faulty equipment.● Preventative Maintenance Checks of audiovisual equipment in meeting rooms.● Expert use of TMS, Fusion, Crestron Toolbox and Codian MCU.● Provide audiovisual training for Burberry staff.● Setting up audiovisual requirements for VIP staff and visitors. Show less

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  CH Reynolds

  Aug 2015 - Apr 2018

  VC Support Engineer

  ● Providing solid VC support from room check to VC commissioning for new builds.● Provide service delivery across site against pre agreed SLA including day-to-day support of the AV/VC facilities.● Responsible for the VC infrastructure including configuration, optimization, maintenance and upgrades.● Dealing with RMA of faulty equipment.● Preventative Maintenance Checks of audiovisual equipment in meeting rooms.● Expert use of TMS, Crestron Toolbox, Uplinx, CUCM, Adobe Premiere and Codian MCU.● Provide audiovisual training for LinkedIn staff.● Video recording and editing.● Prepare groundwork for VC upgrades in EMEA.● Installation of Av equipment VC systems in regional offices.● Inspecting AV builds and suggest corrections if needed.● Event support.● Use of Jira and Service Now Ticketing system.Achievements● Improvement of the Audio Visual installation in remote offices in the EMEA region.● Spearheaded and improved communication between VC/ Regional IT and Global Workspace (facilities) during day-to-day affairs and office build outs.● Project Managed Screen replacement of Milan office.● Achieved to make a daily improvement.● Build up communication and became the first point of contact AV support line for remote offices.● Increased user confidence in AV systems. Show less

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  HCL Technologies (Infrastructure Services Division)

  May 2017 - May 2018

  EMEA Region AV/VC Program Manager
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  AVEX B.V.

  May 2018 - Aug 2018

  Workplanner
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  Google / Astreya

  Jul 2018 - Mar 2025

  AVM ROSG
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  Astreya at Google

  Jan 2023 - Mar 2025

  AVM SME
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  Kramer

  Mar 2025 - now

  I'm delighted to share that I've joined Kramer AV as a Customer Service Engineer! I'm passionate about providing exceptional customer support and solving complex technical challenges. I'm excited to dive into the world of AV technology and contribute to Kramer's continued success. #CustomerSupport #TechnicalSupport #AVSolutions #KramerAV #NewRole

  • Customer Service Engineer

    Mar 2025 - now

  • Customer Service Engineer

    Mar 2025 - now