Muhannad M. Al Ghamdi

Experience

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  Ocean Pharmacy

  Feb 2018 - Feb 2022

  - Troubleshooting common problems using scripts and knowledge bases.- Advanced diagnostics and analysis of hardware and software problems.- Performing configuration changes and applying updates.- Resolving network and connectivity issues. - Entering data into databases and spreadsheets- Verifying the accuracy of data- Updating existing records with new information- Sorting and organizing data- Creating reports from data

  • Information Technology Specialist

    Feb 2018 - Feb 2022

  • Data Entry Specialist

    Feb 2018 - Feb 2020
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  الاتحاد السعودي للأمن السيبراني والبرمجة والدرونز | SAFCSP

  Oct 2021 - Feb 2022

  Full Stack Android Developer • Internship

  Front-End Development :- Programming Basics - Kotlin Syntax - Classes - using android studio environment - User Experience and Interface design using Figma application, brain storming the user experience idea and overall the design and how it looks, it is very important to take your time with the design, becaouse this is what make working on the app worth it. Backend Development : - Cloud Using FireBase as the backend platform for my projects- Application Programming Interface (API) using the Postman application to test the API links. Show less

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  Msarat

  Sept 2022 - Jan 2024

  Responsibilities:- Resolving basic user issues like password resets, software installation, and printer configuration.- Troubleshooting common problems using scripts and knowledge bases.- Providing clear and concise instructions to users.- Documenting tickets.- Advanced diagnostics and analysis of hardware and software problems.- Performing configuration changes and applying updates.- Resolving network and connectivity issues.- Providing in-depth technical support to users. Show less

  • Project Engineer

    Jun 2023 - Jan 2024

  • Information Technology Support Manager

    Sept 2022 - Jan 2024
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  SHL Finance Company

  Dec 2023 - now

  Senior Information Technology Support Analyst

  Working as First level and second level support help desk