Emily Bressington

Experience

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  Luddy's Pies and Cakes

  Jun 2008 - Jul 2009

  Shop Assistant

  • Customer service, cash handling, cleaning, restocking and errands.

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  OK! Magazine

  Feb 2012 - Aug 2012

  Fashion Department Intern

  • Researched, writing, transcribed interviews and sourced and described images for the online gallery.• Processed fashion returns and deliveries, both personally to/from stores and by courier.• Filed invoices, photocopying and scanning, errands and routine housekeeping.

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  Suzanne Grae

  Sept 2013 - Dec 2013

  Sales Assistant

  • Consistently achieved and exceeded daily, weekly and monthly store sales budgets and provided high quality customer service.• Point of Sale customer transactions including sales, returns, exchanges, laybys, gift cards and phone enquiries.• Processed incoming stock safely, accurately and efficiently.

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  Banana Republic / Gap Inc.

  Mar 2014 - Sept 2015

  Sales Associate

  • Provided efficient and high quality customer service.• Demonstrated excellent product knowledge and brand promotion.• Visual merchandising - ensured merchandise and window displays were visually appealing.• Received and processed incoming stock safely, accurately and efficiently.• Trained new staff in product knowledge and store operations.

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  Children's Wish Foundation of Canada (Unified with Make-A-Wish® Canada on Oct. 1, 2019)

  Sept 2015 - Sept 2019

  • Processed incoming wish referrals, liability documents and wish applications.• Communicated and maintained relationships with wish families, volunteers, donors, vendors, and medical professionals.• Recruited, trained, and supervised volunteers and interns.• Effectively managed volunteer data and communications for 190 volunteers.• Ensured formal volunteer recognition, and planned volunteer appreciation events. • General office administrative tasks.• Volunteer coordination.• Supported the Provincial Director with Chapter Advisory Board relations and meetings.• Prepared and submitted grant applications, and successfully secured $25,000 grant from Canada Post Foundation.• Lead the coordination and day-of logistics of the Princess Tea Party fundraising events over 2 consecutive years, raising over $30,000.

  • Wish Coordinator

    Jun 2018 - Sept 2019

  • Wish Assistant/Volunteer Coordinator

    Sept 2017 - Jun 2018

  • Administrative/Development Assistant

    Sept 2015 - Aug 2017
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  Make-A-Wish Canada

  Oct 2019 - Feb 2021

  Wish Coordinator

  • Project coordination of heartfelt wishes delivered a customised experience that met a wish family’s expectations, whilst following policies and remaining within tight budgets. This process included referral, eligibility determination, wish capture, approval, design, anticipation, realization, effect, and post-wish engagement.• Identified opportunities for continuous process improvement of the wish fulfilment journey from referral to realization, and post-wish engagement to optimize productivity and efficiency.• Communicated and maintained relationships with wish families, volunteers, donors, vendors, medical professionals, insurance providers, and National Wish Coordinators, whilst handling highly sensitive and confidential information.• Team leadership including the recruitment and training of Administrative Assistants, office volunteers and interns. Planning and delegation of wish administration tasks whilst ensuring standards are met with consistency.• Procurement management for wish fulfilment for over 110 wishes a year within a budget of $1.1M, securing over $180K in gift-in-kind sponsorship over 2 years, and negotiating the most cost-effective deals to minimize spend and maximize value.• Brand ambassador representing and promoting Make-A-Wish in various capacities including conducting lunch and learn presentations to medical professionals in order to increase referral numbers across BC and the Yukon.• Acted as a counsellor/mediator for difficult family scenarios to deliver wishes in the best interest of the child, whilst ensuring all family members are satisfied.• Worked as a travel advisor for travel wishes: offering destination suggestions, organising important medical requirements, and supporting wish families whilst they are abroad.• Worked under pressure with competing priorities to meet tight deadlines, whilst maintaining empathy in emotional situations, especially when delivering rush wishes for wish children at the end-of-life stage. Show less

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  InspireHealth Supportive Cancer Care

  Feb 2021 - Dec 2022

  Manager of Administration

  • Workplace operations and administration management. Supported the CEO, senior leadership team, clinicians and admin team across three locations providing administrative coordination and issue resolution to ensure operational effectiveness and efficiency. • Identified opportunities for continuous process improvement of administration and patient care coordination processes to optimise productivity and improve the patient care experience.• Contributed to digital transformation project requirements for brand refresh and launch of the new website. Led software evaluation for a new scheduling tool and HR support software. • Project coordination including the successful transition to a new VOIP and video conferencing platform. Analysed and resolved initial implementation issues with the vendor.• Assisted in the planning and day of logistics for InspireHealth’s annual signature fundraising event, A Night to Inspire gala. The event was attended by 300 guests and raised over $600,000.• Coordinated and supported outreach initiatives to build awareness of InspireHealth in regional areas.• Established and maintained relationships with vendors, service providers, patients, volunteers, donors, and clinicians.• Supported the executive team and board of directors assisting with projects aligned with the strategic plan. Managed the calendar of board meetings and organised the AGM.• Implemented and executed office procedures and compliance policies, including COVID-19 safety plans and privacy policies.• Worked under pressure with competing priorities to meet tight deadlines, to ensure timely delivery of seamless patient services.• Streamlined and updated HR processes. Coordinated recruitment and onboarding of staff. Show less

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  UNSW

  May 2023 - now

  Program Officer, Exchange