Reena Vadhia CeMAP

Experience

• 

  UCB Home Loans

  Jul 2001 - Oct 2006

  • Risk / Compliance for the Debt Recovery Department (50+ staff)• Ensuring all Mortgage Arrears, Shortfalls and Litigation processes adhered to whilst ‘Treating Customers Fairly’• Line management for the Debt Recovery Admin Team inc Training & Development • Mortgage Selling (CeMap qualified) with 100% accuracy• Leading the Team to increase customer retention enhancing profit to the company

  • Quality Control Manager - Debt Recovery

    Sept 2005 - Oct 2006

  • Senior Mortgage Consultant

    Jul 2001 - Sept 2005
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  Nationwide Building Society

  Oct 2006 - Apr 2008

  Branch Manager

  • Performance / Sales Management including 1:1s and Training & Development - Ensure all targets exceeded whilst ensuring the ‘Customer Experience’ is enhanced• Branch Resource Planning• Mortgage Interviewing and Product Sales• Accountable for the Cash Management, Risk, Audit and Compliance and ensuring all staff adhere to FSA Regulations

• 

  Nationwide Building Society

  Sept 2008 - Dec 2020

  • Project Management, Strategic Planning & Data Analysis• Driving Business Performance with the Divisional Director & Performance Director, advise on ways to increase Business Revenue• Development of 14 Area Directors - Analysing data meticulously through all measures of the scorecard• Design, Development & Construction of the MI Sharepoint Site• Regulatory & Operational Risk inc Financial Control• Budget Planning, Resource Management, Recruitment• Change Management Programmes inc Restructures & Branch closures• Complaint Handling, Customer Service Tracker, Mystery Shops, Area Director Meeting debrief• Conference & Event Management Show less

  • Regional Associate - Regulated Advice

    Apr 2019 - Dec 2020

  • Divisional Associate - Financial Planning

    Sept 2013 - Mar 2019

  • Divisional Associate - Retail

    Sept 2008 - Aug 2013
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  ORSA

  Apr 2021 - now

  • Finance Director & Partner

    May 2022 - now

  • Financial Controller

    Apr 2021 - Apr 2022