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Munish Bakshi - LSSMBB, PRINCE 2, ITIL

Munish Bakshi - LSSMBB, PRINCE 2, ITIL

Sr Client Executive - Customer Management

Followers of Munish Bakshi - LSSMBB, PRINCE 2, ITIL5000 followers
location of Munish Bakshi - LSSMBB, PRINCE 2, ITILGurugram, Haryana, India

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  • Timeline

  • About me

    SVP Process Excellence & Business Transformation - Teleperformance DIBS

  • Education

    • Delhi Institue of Management Studies

      2007 - 2009
      MBA Operations Management and Marketing Management

    • Delhi Institute Of Management Studies

      2004 - 2007
      BBA Buisness Studies , Marketing Management

      Activities and Societies: Operations Management / Business Orientation / Go To Market Strategies

    • Translam Academy International

      2002 - 2003
      Commerce Buisness Managment Studies .

    • Daya Wati Modi Academy

      2000 - 2001

  • Experience

    • Hero BPO

      Aug 2004 - Sept 2005
      Sr Client Executive - Customer Management

    • IYogi

      Oct 2005 - May 2013
      Multiple Roles

    • Movate

      May 2013 - Jun 2014
      Project Manager , Process Improvement ( Sr Mgr )-Member ISMS Audit Team , ITIL certified

    • Convergys

      Jun 2014 - Mar 2018
      Sr Specialist Program Management ( Process Improvement ) - PRINCE 2 Certified

    • Tech Mahindra

      Mar 2018 - May 2019
      Sr Lead Quality Assurance & Transformation ( Tower Head Telecom Accounts ) LSS BB Certified

    • Foodhub

      May 2019 - Nov 2021
      Director Quality & Business Process Improvement - LSS MBB Certified

    • Teleperformance

      Nov 2021 - now
      Sr Vice President Business Transformation

  • Licenses & Certifications

    • ITIL® Foundation Certification in IT Service Management

      EXIN
      Mar 2014

    • PRINCE2® Foundation + Practitioner Certification

      AXELOS Global Best Practice
      Jan 2016

    • Lean Six Sigma Black Belt

      Syllabuss Educorp (P) Ltd.
      Apr 2018

    • Lean Six Sigma Master Black Belt

      GENGYAN GLOBAL™ ⭐⭐⭐⭐⭐
      Aug 2020

  • Honors & Awards

    • Awarded to Munish Bakshi - LSSMBB, PRINCE 2, ITIL
      Champions Award Convergys India Aug 2016 Champions Award - Client Servicing
    • Awarded to Munish Bakshi - LSSMBB, PRINCE 2, ITIL
      Knights Manager of the Quarter Convergys India May 2016 Top Performing Manager in 2016 - First Quarter
    • Awarded to Munish Bakshi - LSSMBB, PRINCE 2, ITIL
      Iyogi Technical Service Pvt ltd - Sep 2009 Iyogi Top Sales Awards .Awarded Best Rep for multiple Quarters .Positioned as Best Team lead for the Working LOB .Transition and Support at client Locations ( Dell ( Gurgoan ) , IBM ( Chandigarh ) Genpact ( Hyderabad ) .

  • Volunteer Experience

    • ISMS Auditor

      Issued by Css Corp on Dec 2013
      Css CorpAssociated with Munish Bakshi - LSSMBB, PRINCE 2, ITIL