Zuqi Liu

Experience

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  PwC

  Jun 2019 - Aug 2019

  Consulting Program Assistant

  ▪️Multinational E-Platform Display System Design Project• Participated in establishing project goals, constraints and brand vision to fulfill stakeholders' objectives• Coordinated design principles of display content, method and function by studying market's optimal benchmarking• Assessed system functions through research and cold call surveys including mature suppliers, procurement mode and quotes • Analyzed and interpreted data; consolidated analysis into reports to drive informed executive-level decision-making▪️Reconstruction of Operational Processes for Logistics Company Project• Engaged in stakeholder meetings to determine project goals, schedules and business requirements.• Assisted with processing, deleting, selecting, cleaning and analyzing customer database; reviewed and recorded relevant customer text information into internal system• Contributed to operational analysis to identify improvement opportunities to streamline company's delivery and storage processes Show less

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  Bell

  Nov 2022 - Dec 2023

  Sales Consultant

  🔸 Working in a multilingual environment to help consumers in the Chinese community to find the best solutions on telecommunication options🔸Cross sell multi-products of the company such as home internet, TV packages and Tablet services to all walk-in customers and other potential customer groups.🔸Handle all calls in mobile care team representative regarding their bills, hardware upgrades, plan recommendations, etc. 🔸Provide solutions and convenience with using"My Account" software to reduce the"next call avoidance" KPI. Show less

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  GX Transportation Solutions Inc

  Jan 2024 - May 2024

  Business Strategy Consultant

  Led the strategic consolidation of intermodal operations across three business units to enhance cross-functional efficiency and streamline resource utilization. The initiative involved integrating over 100 non-driving team members, optimizing roles across planning, dispatch, and warehouse operations. Successfully implemented a shared driver pool to support all units, while coordinating with external partners to establish a scalable contractor fleet. The project is projected to significantly boost operational agility and enable the redeployment of up to 15% of staff to higher-value functions, aligning workforce capabilities with evolving organizational goals. Show less

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  Maple Supply Chain Management Inc.

  Jun 2024 - now

  ♦️Air Freight Pickup Management: Overseeing air freight pickup processes for major e-commerce platforms, ensuring timely delivery to distribution centers while meeting customer time requirements♦️Truck & Fleet Management: Coordinating and optimizing the company’s trucking and fleet operations to enhance efficiency and reduce operational costs.♦️Third-Party Logistics (3PL) Management: Engaging with and managing third-party logistics providers to improve service quality and cost-effectiveness.♦️Process Optimization & Data Analysis: Monitoring transportation processes through data analysis, identifying bottlenecks, and implementing improvements to enhance overall logistics efficiency.♦️Cross-Team Collaboration: Working closely with warehouse, customer service, and sales teams to ensure smooth end-to-end supply chain operations and deliver a superior logistics experience for clients Show less 📍Managed 3PL warehouse operations for a fast-fashion e-commerce model, ensuring time-sensitive inbound and outbound processes run smoothly and efficiently.📍Monitored overall operational performance, identifying bottlenecks and implementing data-driven solutions to enhance workflow efficiency and cost control.📍Collaborated with clients to optimize supply chain strategies, balancing service quality and operational costs to maximize benefits.📍Led process improvements by introducing innovative strategies, automation, and best practices to enhance productivity and customer satisfaction.📍Analyzed key performance metrics, identifying opportunities for cost reduction and operational optimization without compromising service levels.📍Utilized strong organizational and problem-solving skills to manage complex logistics challenges, ensuring timely execution and adherence to industry standards. Show less

  • Transportation & Logistics Supervisor

    Feb 2025 - now

  • Operations Supervisor

    Nov 2024 - Feb 2025

  • Operations Specialist

    Jun 2024 - Nov 2024