Tony Dillard

Experience

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  YRC (formerly Yellow Freight Systems Inc)

  Jun 1989 - Sept 1993

  Operations Supervisor
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  Con-way Freight

  Jan 1993 - Jan 2006

  - Managed operations at six Con-way locations: Dallas, TX – Jackson, MS – Richmond, VA – Decatur, AL – Memphis, TN – Learning and Development department at the General Office.- Each move was a promotion based on performance: Employee Engagement, Operational Excellence, Team Building, Customer Satisfaction, Safety, On-time service. - Developed a sense of teamwork that produced service excellence to our customers and rewarding careers for employees resulting in Most Improved and Top-Rated Service Centers.Responsibilities also included:- Team Building- Staffing, Recruiting, Hiring, On boarding- Effective Communication- Employee Engagement- Training- Facilitation and Presentation - Leadership Development- Sales Management- Operations Management- Fleet Management- Safety compliance- Profit and Loss - Budget Management - Managed a learning and development department that handled over 70 training events annually involving more than 2000 employees. - Constructed narrative reports for Executive Leadership. Show less

  • Manager

    Jan 1995 - Jan 2006

  • Operations Supervisor

    Jan 1993 - Jan 1995
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  Con-way Freight

  Jun 2006 - May 2009

  Senior Manager Learning and Development

  - Facilitated and managed training and employee development programs. - Hired and led 25 field training supervisors resulting in industry leading employee retention and engagement scores. Co-chair of Con-way Values Task Force ensuring cultural alignment across business functions.- Worked closely with HR on company policies and benefits.- Facilitated training of tactical operational skills, interpersonal skills, Safety (OSHA, DOT, HAZMAT) and leadership skills.- Managed all aspects of company training events: new employee orientation, mentoring process, supervisor training, manager training, recognition program, assessments and surveys which support career development, success planning, and employee effectiveness resulting in improved employee satisfaction scores. - Managed and facilitated training of both tactical and interpersonal skills. Responsibilities also included:- Survey creation and analysis to assess training needs and gather feedback- Training design and delivery- Facilitation and Presentation of Training material- Process Management- Team Building- Partner with HR, Operations, Safety, Claims, and Legal for training content and delivery- Travel to support field operations- Leadership Development - Budget Management Show less

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  R+L Carriers

  May 2009 - Feb 2012

  Director Learning and Development

  - Established the Learning and Development department at R L. - Implemented training resulting in industry low cargo claims ratio - less than 1 percent.- Reviewed current processes and procedures for compliance, cultural alignment and effectiveness.- Traveled extensively (two weeks each month) to deliver tactical and leadership training. - Collaborated with Leadership on training, development, and operational needs.- Responsible for on-going programs to ensure return on the investment while providing an excellent Customer experience. Responsibilities also included:- Assessing Training needs- Training design and delivery- Facilitation and Presentation of Training material- Process Management- Team Building- Partner with HR, Operations, Safety, Claims, and Legal for training content and delivery- Travel monthly to support field operations- Leadership Development Show less

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  XPO Logistics, Inc.

  Feb 2012 - Jul 2018

  - Drive out cost, deliver customer service, ensure process documentation and compliance for inbound and outbound shipments. - Develop and manage to a budget. - Responsible for developing Training, Internship, and Leadership Development programs.- Monitor on-time delivery and customer satisfaction scores - root-cause analysis for failures. - Vendor and contract management. - Collaborate with HR and other departments to manage the recruiting, interviewing, staffing, on-boarding, succession planning, and training efforts for new and current employees. - Responsible for developing and implementing training and Intern programs to drive results and develop leaders within the largest transportation company in North America. Responsiblities also included:- Training administration- Presentation and Facilitation skills- Career and Job Fair participation- Assessing training needs- Design training - Team Building- Synchronized communication for multiple departments- Survey administration Show less - Responsible for XPO / Con-way’s Order-to-Cash teams: Truckload, Multi-Modal (3PL and Brokerage) and the XPO Credit and Accounts Receivable teams with receivables exceeding $600,000,000. - Team produced an industry leading DSO (Days Sales Outstanding), 26 business days. - Team included 4 managers, 11 supervisors and 225 team members. - Ensured process compliance, staffing and engagement while identifying the use of proper tools for effectiveness and efficiency while servicing 45,000 customers and 55,000 invoices per day with daily revenue of $15,500,000. Responsibilities also included:- Team Building- Leadership Development- Staffing, Recruiting- Training assessement- Learning and Development for individuals and teams- Budget preparation and management Show less - Managed the day-to-day operations of supporting Con-way’s National and 3PL Account base. - Reduced cycle time of pricing agreements and bid proposals resulting in faster revenue flow.- Department is made up of 3 Sr. Supervisors and 32 Sr. Sales Support Specialists handling national account activity. - Supported 32 National Account Executives with average daily revenue of $15,500,000.- Made joint calls with National Account Executives on Con-way’s key National Accounts.Responsibilities also included:- Staffing, Recruiting- Learning and Development- Assessing Training needs- Process Management- Team Building- Sales Process Management- Leadership Development- Budget Management Show less

  • Director Operations

    Jul 2017 - Jul 2018

  • Director Credit and Accounts Receivables

    Jun 2015 - Jul 2017

  • Manager National Accounts Sales Support

    Feb 2012 - Jun 2015
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  Hercules Forwarding

  Feb 2019 - Jul 2019

  Regional Manager

  Responsible for business unit analysis and recommendations regarding operational improvements and revenue generation opportunities.

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  Currently Available for new Opportunities

  Aug 2019 - now

  Seeking a new role